Program Manager, Scaled Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Manager, Scaled Success in the United States.

This role offers a unique opportunity to design and lead a high-impact, scalable customer success program that drives adoption, retention, and expansion across a large commercial segment. You will own the strategy, operating model, and performance outcomes for a tech-driven engagement motion, building systems, programs, and processes from the ground up. The position combines strategic ownership with measurable revenue impact, requiring collaboration across product, sales, and enablement teams. You will continuously iterate programs based on performance data and customer feedback, influencing the customer experience at scale. This role is ideal for someone who thrives in ambiguity, enjoys building solutions from 0→1, and wants visibility with senior leadership while driving meaningful business outcomes.

Accountabilities:

Define and continuously evolve the scaled customer engagement strategy, balancing automation, low-touch, and human interactions.
Design customer journeys, success milestones, and intervention triggers to drive adoption, retention, and expansion.
Build and scale 1:many technical enablement programs, such as webinars, office hours, and adoption campaigns.
Implement durable systems and processes that reduce manual effort and improve consistency across the scaled segment.
Serve as a technical escalation resource and provide guidance to customers when needed.
Partner cross-functionally with Sales, Product, and Enablement teams to inform strategy and ensure alignment.
Use performance data and customer feedback to iterate on processes, programs, and engagement models.

Requirements:

5+ years of experience in program management, customer success, enablement, or a technical customer-facing role with a focus on building scalable systems.
Demonstrated ability to influence retention, renewal, or expansion metrics through program design.
Strong systems thinking, process design, and automation mindset combined with strategic and execution capabilities.
Comfortable operating autonomously in ambiguous environments and building programs from the ground up.
Strong communication and presentation skills, including the ability to deliver technical concepts to varied audiences.
Technical foundation with experience in modern data architectures, analytics stacks, and automation/AI tooling.
Experience managing distributed teams or cross-functional projects is a plus.

Benefits:

Competitive base salary range: $191,000 – $232,000 USD (select locations: $213,000 – $258,000 USD).
Performance-based pay and potential equity participation.
Unlimited vacation time and a culture that actively encourages time off.
Comprehensive healthcare coverage and generous paid parental leave.
401k plan with guaranteed company contribution.
Health and wellness stipends, plus flexible stipends for home office setup, learning, and development.
Flexible work arrangements and opportunities for professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Program Manager, Scaled Success

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