Program Manager, CX Initiatives

We’re looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you’re a high performer who’s an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

 Alteryx is searching for a Program Manager, CX Initiatives. This position is remote-friendly.

The Program Manager, CX Initiatives, is responsible for establishing and running the customer-facing PMO (Portfolio Management Office) within CX Operations. This role ensures that strategic CX initiatives and customer-facing projects are prioritized, coordinated, and delivered as promised. The Program Manager serves as the connective tissue across Operations, Services, Support, Success, and Partner, driving visibility, accountability, and execution of high-impact work that directly affects customers.

What You’ll Do:

Establish and Run the Customer-Facing PMO 

• Build and operationalize a Portfolio Management Office focused on customer-facing initiatives across CX & drive portfolio outcomes of customer-facing projects. 

• Define intake, prioritization, governance, and execution tracking processes for initiatives impacting Services, Support, Success, Partners, and Operations. 

• Lead quarterly planning and monthly steering forums to align priorities and ensure progress. 

• Monitor and report on alignment between go-to-market commitments and CX delivery capability. 

• Identify misalignments and drive resolution in partnership with Services, Success, and Operations. 

• Integrate “as sold vs. delivered” tracking into portfolio reporting. 

Lead Programs & Projects to Impact 

• Lead high-impact CX programs from inception to completion, including migrations, AI/analytics rollouts, or digital transformation efforts. 

• Create scalable, repeatable processes for planning, scoping, resource allocation, and delivery. 

• Implement forecasting mechanisms to improve accuracy and readiness. 

Build Internal Structures for Excellence 

• Standardize CX project and program management practices across teams. 

• Create documentation, playbooks, and best practices that enable repeatable success. 

• Pilot new systems, tooling, and frameworks to improve predictability, transparency, and collaboration. 

Align Stakeholders & Communicate Progress 

• Provide crisp, tailored updates to stakeholders, from tactical updates to executive summaries. 

• Ensure project contributors understand goals, roles, and timelines. 

What You’ll Bring:

• Proven experience managing a portfolio of cross-functional, customer-facing initiatives, including governance and executive reporting. 

• Strong business acumen with the ability to assess trade-offs, build ROI-based cases, and prioritize high-impact work 

• Operational mindset with a knack for designing and implementing scalable processes 

• Comfortable navigating ambiguity and driving clarity in fast-moving, cross-functional environments 

• Exceptional program management skills, organized, structured, and outcomes-driven 

• Skilled communicator with the ability to influence stakeholders at all levels, from individual contributors to executives 

• Experience launching or incubating new programs, products, or customer experiences 

• Curiosity and a continuous improvement mindset, constantly asking “What’s the next best version of this?” 

• Data-literate: able to derive insights, set success metrics, and make decisions rooted in evidence 

Qualifications:

• 5+ years of experience in program management, customer experience, operations, strategy, or a related field 

• Demonstrated success leading cross-functional initiatives with measurable business impact 

• Strong analytical skills and experience using data to drive prioritization and decision-making 

• Expertise in program and project management tools (e.g., Asana, Smartsheet, Monday.com, Jira) 

• Exceptional written and verbal communication skills, with experience presenting to senior leadership 

• Proven ability to manage multiple priorities in a fast-paced, high-growth environment 

• Experience working in a SaaS, B2B, or tech-enabled business environment 

• Bachelor's degree in Business, Operations, Strategy, or a related field (or equivalent experience) 

Compensation:

Alteryx is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. 

The salary range for this role in the United States is $140,000 - $160,000.

Employees may also be eligible for a wide range of other benefits, such as a bonus or commission, medical, retirement, financial, wellness, time off, employee discounts, and others.

Interested? Learn more and apply today at alteryx.com/careers!

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#LI-REMOTE

Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.

Benefits & Perks:

Alteryx has amazing benefits for all Associates which can be viewed here.

This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.