SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Amazon, Walmart, The Home Depot to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
We are looking for a smart, driven individual to join our Business Operations team as a Program Manager, Customer Insights to lead our customer experience strategic efforts. The ideal candidate is a highly analytical individual who will manage the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. You’ll define and drive implementation strategy and requirements, build project roadmaps, and work closely with cross-functional teams to ensure the timely and successful launch of the projects. You’ll also collaborate with these cross functional teams to identify improvement opportunities, focusing on streamlining processes and utilizing problem-solving to identify solutions. You'll manage relationships with multiple stakeholders across various departments, while inspiring the organization to listen, understand and act on customer feedback.
What’s great about this role?
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You're our ideal candidate if you [are]:
Nice to have:
At SquareTrade you'll have access to:Â
(Colorado Only) Pursuant to applicable law, SquareTrade estimates the possible base compensation for this role, if hired in Colorado, to be within the following range:Â $90K - $130K
The Team:  http://www.squaretrade.com/leadership  Â
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status. Â
Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.
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