Professional Services Manager

About this Position

The Professional Services Manager at Net at Work is a pivotal leadership role responsible for overseeing the successful delivery of client-focused IT projects, ensuring alignment with organizational objectives and exceeding client expectations. This position blends strategic leadership, project management expertise, and technical knowledge to guide a team of engineers and project managers in delivering exceptional service and fostering strong client relationships.

Job Responsibilities

Team Leadership and Development

• Inspire, lead, and manage a team of engineers and project managers, ensuring alignment with company objectives.
• Provide coaching, mentorship, and growth opportunities to foster a high-performing team culture.
• Conduct regular performance reviews, identify skill gaps, and implement development plans to enhance team capabilities.

Project Delivery Excellence

• Oversee the full lifecycle of IT project delivery, ensuring adherence to timelines, budgets, and quality standards.
• Manage budgets, financial forecasting, and resource allocation to drive profitability and efficiency.
• Act as a key escalation point to resolve complex project challenges and ensure smooth execution.
• Continuously refine and enhance project delivery processes to improve efficiency and customer outcomes.

Client Relationship Management

• Build strong, trusted relationships with clients, acting as a strategic partner for their IT initiatives.
• Support pre-sales efforts by participating in scoping, pricing, and solution design for client projects.
• Ensure transparent, consistent communication with clients throughout the project lifecycle to maintain satisfaction and trust.

Operational and Strategic Excellence

• Partner with the Director of Technical Services to align project delivery strategies with broader business objectives.
• Establish, track, and analyze key performance indicators (KPIs) to measure and enhance the Professional Services team’s success.
• Optimize resource utilization, ensuring efficiency and alignment with project and organizational goals.

Technical Expertise and Continuous Improvement

• Stay ahead of emerging industry trends, technologies, and best practices in IT services and project management.
• Guide the adoption of innovative tools, techniques, and methodologies to elevate service delivery.

Cross Departmental Collaboration

• Collaborate with Sales, Managed Services, and other teams to ensure seamless delivery of client projects.
• Facilitate smooth transitions between the Professional Services and Managed Services teams post-project completion.

Job Requirements

• Bachelor’s degree in computer science, Information Technology, Business Management, or a related field.
• Minimum of 5+ years in IT consulting or professional services, ideally within an MSP environment.
• Demonstrated success in managing and leading technical teams to deliver outstanding results.
• Certifications (Preferred): PMP, ITIL, or relevant technical certifications (e.g., Microsoft, Cisco, AWS).
• Expertise in networking, cloud services, cybersecurity, and enterprise IT solutions.
• Skills:
• • Exceptional communication, interpersonal, and client management skills.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Proficiency in project management tools and methodologies.

Compensation and Benefits

Base salary range: $130,000 - $140,000.

This position is also eligible for a bonus in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws.  

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life: 

• Health and Welfare (Medical, Dental, Vision) 
• Accident, Critical Illness, and Hospital Indemnity  
• Employee Assistance Program (EAP) 
• Life and AD&D Insurance 
• Short- and Long-Term Disability Insurance 
• Flexible Spending Accounts 
• Transportation and Parking Accounts 
• Health Savings Accounts (with company contribution) 
• Retirement Planning (401k with matching contribution) 
• Legal Benefits 
• Identity Theft Protection 
• Pet Insurance 
• Wellness Program Offerings 
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.  
• 8 Paid Holidays per year, including 1 floating holiday. 

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. 

The Company expects to accept applications for this position until January 31, 2025 but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.  

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind. 

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.