Product Support Specialist

Customer Support Representative 

Who We Are:

At Vizcom, we strive to be a powerful ally to designers, augmenting their skills and streamlining their workflow. Our innovative platform serves as a bridge between imagination and realization, enabling designers to bring their visions to life with unprecedented ease and precision. By combining the intuition of human creativity with the capabilities of artificial intelligence, Vizcom is shaping the future of design – one where technology amplifies rather than diminishes the designer's role.

The Role:

As a Customer Support Representative at Vizcom, you’ll be the main point of contact for our users, helping them navigate the platform, troubleshoot issues, and maximize their experience. You’ll play a key role in creating a seamless, positive customer experience that builds loyalty and drives satisfaction. This role is remote in the United States, but ideally someone based in the New York area so you could occasionally work with the Customer Success Lead. 

How You’ll Do It:

• Respond promptly and empathetically to customer inquiries via chat, email, and occasional video calls.

• Troubleshoot issues, escalate when needed, and partner with internal teams to drive timely resolutions.

• Maintain deep product knowledge to guide customers through features and best practices.

• Identify trends in customer feedback to suggest improvements to processes, documentation, and the platform itself.

• Champion the voice of the customer across the company.
  

What You’ll Bring:

• 2+ years in a customer support or customer-facing role, ideally within a SaaS or startup environment.

• Excellent written and verbal communication skills with a problem-solving, empathetic mindset.

• Comfortable working remotely (EST, MST, or PST timezones) and thriving in fast-paced, collaborative teams.

• Familiarity with support tools like Zendesk, Intercom, or similar platforms is a plus.

• A team player who loves planning, executing, winning, and celebrating together.

Benefits While Working At Vizcom:

• 100% employer sponsored medical care for employees, 25% towards dependents

• Dental, VIsion and Mental Health Care

• Equity for all full-time, U.S.-based employees

• Flexible PTO

• Remote-first

• 401(k) with payroll match 

• Generous annual Learning & Development allowance

• Paid parental leave

Compensation:

The base pay range targeted for this position is: $77,000 - $135,000. This role is eligible for equity.

The actual offer, including the compensation package, is determined based on multiple factors, including experience, location, and other business considerations. The overall package described in this post applies to W2, U.S. based employees- final package will be determined by local requirements and employment laws and accessibility. 

*Please note, as part of our SOC2 Type 2 compliance, all employees are required to submit to a background check

Join Us and Make an Impact: At Vizcom, we move fast, offer meaningful equity ownership, and provide a compelling growth trajectory for our team members. We believe in the art of industrial design and strive to improve our world through accelerated visionary processes. Join us in shaping a world designed by you.