Product Success Manager (Influencer) - Remote

We are looking for a collaborative, flexible (Senior) Product Success Manager to drive successful customer onboarding and implementation for Teamworks Personnel category. This includes our Influencer platform, which empowers student-athletes to maximize their Name, Image, and Likeness opportunities through streamlined content creation, brand partnerships, and compliance management. You'll lead customer onboarding and training, ensuring teams quickly realize value from our platform while building lasting partnerships across the collegiate athletics ecosystem. You'll guide product adoption and continuously identify opportunities to help customers maximize their investment.

This role is an exceptional opportunity for someone with campus NIL experience to help shape the future of college athletics by empowering fellow professionals to navigate and thrive in the rapidly evolving NIL landscape.

Game Plan - How You'll Drive Impact:

• Own the customer onboarding and training process, ensuring seamless product adoption from day one
• Partner strategically with Customer Success Managers to align training timelines and accelerate customer adoption
• Master product functionality across Influencer and related NIL tools, executing comprehensive training plans that transform customers into product experts
• Organize and track implementation milestones, providing transparent progress updates for both internal stakeholders and customers
• Monitor customer engagement metrics and satisfaction indicators to validate implementation success and identify optimization opportunities
• Provide dedicated support to external stakeholders including collectives, businesses, and multimedia rights holders leveraging Teamworks NIL solutions
• Build and maintain strategic relationships with athletics department staff, compliance officers, and student-athletes throughout the partnership lifecycle
• Develop cross-functional partnerships internally, sharing customer insights to inform product development and go-to-market strategies
• Educate student-athletes through virtual or in-person presentations on how to use the product and the basics of NIL

Additionally, a Senior Product Success Manager Will Be Expected To:

• Provide guidance and mentorship to junior Product Success Managers, fostering best practices in customer onboarding and relationship management
• Lead complex, multi-stakeholder implementations involving enterprise-level athletics departments and their diverse NIL ecosystems
• Design and optimize implementation frameworks and methodologies to be applied across the broader Product Success team
• Effectively communicate and translate complex NIL compliance requirements and technical capabilities to both internal and external audiences
• Drive strategic initiatives that influence product roadmap and go-to-market strategies based on deep customer insights and market trends
• Represent Teamworks at industry conferences, NIL summits, and collegiate athletics forums to build thought leadership
• Collaborate with Product and Engineering teams to identify and prioritize feature enhancements that drive customer value and adoption

Player Profile - What You Bring to the Team:

• Extensive experience working in collegiate athletics with a deep understanding of athletics department operations and student-athlete support systems
• Proven track record implementing strategies to support student-athletes in maximizing their NIL opportunities, including knowledge of compliance requirements and brand partnership frameworks
• Strong foundation in the collegiate NIL landscape, including familiarity with collective structures, multimedia rights management, and brand partnership ecosystems

The Ideal Recruit - Skills & Experience:

• Background in account management, customer success, or SaaS implementation with demonstrated ability to drive product adoption
• Experience designing and delivering customer education programs or training sessions, particularly in technology-enabled environments
• Hands-on experience with Teamworks Influencer platform or similar NIL management tools
• Deep understanding of NCAA compliance requirements and how they intersect with NIL activities
• Track record of building relationships across diverse stakeholder groups in collegiate athletics

Champion Mindset - Traits for Success:

• Takes initiative and creates momentum without waiting for direction
• Thrives under pressure and stays focused on results
• Embraces innovation and solves complex problems with strategic thinking
• Communicates clearly, builds trust quickly, and leads with enthusiasm
• Adapts easily in fast-changing environments and welcomes calculated risks
• Holds themselves and others accountable to high standards
• Constantly seeks improvement and embraces change as opportunity
• Aligned with our core values: honesty, humility, hard work, commitment, innovation, and exceptionalism

The Perks of Playing for Teamworks:

• At Teamworks, you’re not just joining a company—you’re joining a team that’s shaping the future of sports. We believe that success starts with investing in our people, and here’s how we support and reward every teammate:
• Play to Win: Grow your career as we grow. Shape the future of sports technology while building a career that scales with your ambition.
• Winning Culture: Join a global team of high achievers, innovators, and problem solvers who value teamwork and humility.
• Competitive Compensation: Earn a competitive salary, performance-based incentives, and equity so you share in our success.
• Comprehensive Benefits: Access region-specific benefits designed to support your well-being, including health coverage, life and disability insurance, retirement plans, unlimited paid time off, flexible and remote work options, catered lunches (where applicable), and more.
• Investing in Your Growth: Receive stipends for learning and development, home office equipment, and company gear to set you up for success—no matter where you are in the world.

Compensation Philosophy:

For this role, the salary range is $75,000-$85,000, with your final offer determined by your experience, skills, and interview performance. Every Teamworks teammate is an owner, with equity aligning your success with ours.

We’ve built our compensation framework to attract, retain, and reward top performers. We believe in pay for performance, ensuring that your growth and impact are reflected in your rewards. As Teamworks grows, so do your opportunities—whether that’s through advancing your career, contributing to game-changing innovations, or building long-term financial security.

We continuously review and refine our compensation practices to ensure fairness and alignment with both company goals and individual aspirations. We encourage open discussions about career growth and compensation, and your hiring manager is always available to answer your questions.

At Teamworks, we’re committed to supporting you in and out of the game—empowering you to do your best work while enjoying meaningful rewards.

Inside our Locker Room:

Teamworks is the leading operating system for elite sports, empowering organizations worldwide to optimize performance, streamline operations, and unlock athlete potential. Founded in 2006, we’ve grown from a messaging platform for collegiate football into a global leader with over $165 million in funding and a technology suite that supports every phase of the athlete lifecycle.

Our solutions span four key categories:

Performance: Experience with health/fitness platforms, wearable technology, wellness apps, or any data-driven personalized solutions. Background in user-centric analytics or applications that track and visualize personal metrics.

Personnel: Experience with HR systems, talent acquisition platforms, CRM solutions, payment processing, digital wallets, content creation tools, or influence/marketing platforms. Background in systems that manage relationships or facilitate transactions.

Operations: Background in project management tools, workflow automation, resource scheduling, inventory systems, event management, compliance solutions, or educational technology. Experience with products that streamline organizational processes.

Intelligence: Experience with business intelligence, data visualization, reporting systems, predictive analytics, or decision support tools. Background transforming complex data into actionable insights for non-technical users.

At Teamworks, we’re driven by innovation and a passion for sports. We serve more than 6,500 sports organizations globally, helping teams achieve excellence on and off the field. Join us and be part of the future of sports technology.

Our offices are open for work, collaboration, and optional team-building events – but as a remote-first company, we also have teammates working from places across the globe, including New York, London, Perth, and Austin.

What to Expect When Interviewing at Teamworks

Our interview process is designed to be transparent, engaging, and reflective of our team culture. You can expect authentic conversations, clear steps, and the opportunity to connect with key team members. We encourage you to ask questions and get to know us as much as we get to know you.

Learn more about our process here.

Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email hiring@teamworks.com.

To all recruitment agencies: Teamworks does not accept agency resumes. Please do not forward resumes to our jobs alias, Teamwork employees or any other organization location. Teamworks is not responsible for any fees related to unsolicited resumes.