<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong><span data-contrast="auto">So, what’s the role all about?</span></strong><span data-ccp-props="{}"> </span></p><p><span data-contrast="auto">We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success.  The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics.</span><span data-ccp-props="{}"> </span></p><p><strong><span data-contrast="auto">How will you make an impact?</span></strong><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE.  Your job will be to become a trusted advisor to both business leaders and IT executives. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results. </span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">What are some of the specific responsibilities?</span></strong><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Lead and participate in discovery calls to identify areas of opportunity for NICE solutions </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Tell compelling stories that are grounded in technology. These aren't just demos; we want you to paint a vision of what truly customer-centric service looks like! </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Respond to RFIs and RFPs. We have a very special way we do this... you'll see how we make this exciting and creative! </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="2" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Strong business acumen to quickly learn new business processes and understand how technology supports the business in achieving revenue and profit goals. </span><span data-ccp-props="{}"> </span></li></ul><p><strong><span data-contrast="auto">Have you got what it takes?</span></strong><span data-ccp-props="{}"> </span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Bachelor's degree in a related technology field. MBA Preferred. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">7+ years of consulting or customer engagement experience </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">5+ years of contact center experience </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Successful track record in best-of-class solutions with a portfolio of strong work examples </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Knowledge of chatbot, automation, virtual agent and/or conversational AI solutions. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Familiarity with knowledge management, asynchronous messaging, and analytics solutions </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Experience with Enterprise SaaS applications, architecture, APIs and integrations </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Leveraged “vibe coding” techniques to rapidly prototype and iterate on features, reducing development time while maintaining product quality</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Utilized AI-assisted coding tools (e.g., code generation, copilots) to accelerate development workflows and enhance creative problem-solving</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Thrived in fast-paced, flow-state development environments, translating abstract ideas into functional code with minimal overhead</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="15" data-aria-level="1"><span data-contrast="auto">Ability to manage deliverables across multiple projects and meet tight deadlines. </span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="16" data-aria-level="1"><span data-contrast="auto">Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.</span><span data-ccp-props="{}"> </span></li></ul><ul><li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}" data-aria-posinset="17" data-aria-level="1"><span data-contrast="auto">Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.</span><span data-ccp-props="{}"> </span></li></ul><p><span data-contrast="auto"> </span><span data-ccp-props="{}"> </span></p><p><em><span data-contrast="auto">This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.</span></em><span data-ccp-props="{}"> </span></p><p><em><span data-contrast="auto">This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.</span></em><em><span data-contrast="auto">​</span></em><span data-ccp-props="{}"> </span></p><p> </p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p><p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p><p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p><p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p><p> </p></div>