Product Manager (Acute and Payer)

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.

At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

Job Summary:

As a Product Manager you have a track record of building sophisticated products and solving customer problems, from discovery, to implementation, to delivery. You are a collaborative personality who ensures successful outcomes for our customers, while optimizing time to value and customer satisfaction

You foster a growth mindset culture and suggest ideas for continuous improvement across products and processes. You are comfortable evangelizing your strategy and roadmap to executive stakeholders and externally with customers and partners as needed.

The Product Manager (Acute and Payer) will report into the Director, Product Management

Duties & Responsibilities:

•Own the development and evolution of Acute & Payer products, with accountability for product planning, execution, and performance.

•Translate user needs, clinical workflows, and market requirements into clear, actionable product roadmaps and specifications.

•Collaborate cross-functionally with engineering, design, clinical, and go-to-market teams to ensure alignment and delivery.

•Facilitate agile ceremonies (stand-ups, sprint planning, backlog grooming, reviews) to drive clarity and momentum for the engineering team

•Drive decision-making through user feedback, data analysis, and close understanding of healthcare operational realities.

•Identify opportunities to apply AI and emerging technologies to enhance user experience, automate workflows, and accelerate product development.

•Engage with customers, partners, and internal stakeholders to gather insights, validate solutions, and refine product strategy.

•Ensure compliance with relevant healthcare regulations and standards while delivering intuitive, scalable product experiences.

•Support go-to-market activities, including internal training, enablement, and customer rollout planning.

Key Strengths & Qualifications:

•Exposure to AI tools and a desire to leverage them to enhance product management practices and product capabilities.

•Experience managing or supporting digital health products in provider, payer, or care coordination settings.

•Deep interest in healthcare innovation and improving patient or provider outcomes through technology.

•Familiarity with clinical or administrative healthcare workflows, including EMRs, post-acute care, or value-based care models.

•Ability to collaborate across technical, clinical, and business teams and communicate product vision clearly.

•Comfortable navigating ambiguity and breaking down complex problems into structured product solutions.

•Familiarity with agile product development methodologies and product management tools (e.g., Jira, Figma, Confluence).

•Strong written and verbal communication skills; can articulate decisions, trade-offs, and priorities effectively.

• 3+ years of experience in a Product Management facing role

• B2B product management experience working with a direct sales team and enterprise customers

• Experience working in healthcare technology and with health plans or ACOs is a plus

• Experience partnering with engineering and UX teams to drive delivery and execution

• Knowledge of Agile software development principles, conversant in web application architecture concepts and terminology

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PointClickCare Benefits & Perks:

Benefits starting from Day 1!

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs and Resources

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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