Product Manager

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera, a SaaS leader in digital health, transforms patient experience with AI-powered virtual agents (voice and text) for every step of the patient journey. Artera’s virtual agents support front desk staff to improve patient access including self-scheduling, intake, forms, billing and more. Whether augmenting a team or unleashing a fully autonomous digital workforce, Artera offers multiple virtual agent options to meet healthcare organizations where they are in their AI journey. Artera helps support 2B communications in 109 languages across voice, text and web. A decade of healthcare expertise, powered by AI. 

Our Impact: Trusted by 900+ provider organizations — including specialty groups, FQHCs, large IDNs and federal agencies — engaging 100 million patients annually. 

Our award-winning culture: Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include: Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024); Deloitte Technology Fast 500 (2021, 2022, 2023, 2024); Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Summary

We're seeking a highly motivated and experienced Product Manager to join our team and drive an existing product to General Availability (GA). This is a critical role that will own the completion and successful launch of a key offering, followed by defining the future roadmap, including integrating patient preferences into our AI agent workflows. If you're a results-oriented leader who thrives in a fast-paced environment and excels at bringing products to market, we want to hear from you.

This Product Manager will be instrumental in the final push to GA, meticulously managing the product backlog and ensuring seamless execution. You'll be the central hub for communication, providing crucial updates to stakeholders, leading key meetings, and ensuring all teams are aligned on priorities. Your day-to-day will involve a high degree of collaboration, not only with our internal engineering and design teams but also with our knowledge and customer support teams, contributing to customer webinars and knowledge base content. You'll also be responsible for proactively identifying and escalating risks, ensuring that important information cuts through the noise and reaches the right people. Post-launch, you'll pivot to strategic planning, defining how patient preferences can be integrated into our innovative AI agent workflows, charting the course for the product's next evolution.

This position will report to our Senior Director, Product Management. Some of the key stakeholders are based in Hungary, so there is a requirement to work Eastern time zone for the best opportunities for collaboration.

• Drive an existing software product to General Availability (GA), overseeing all remaining development, testing, and launch activities.
• Define and build a V1 roadmap for patient preferences and their integration into AI agent workflows.
• Manage and groom the product backlog to ensure clear priorities and efficient development cycles.
• Communicate critical project updates to all stakeholders, ensuring transparency and alignment.
• Lead and facilitate stakeholder meetings to gather feedback, address concerns, and drive decisions.
• Support knowledge and customer-facing teams by contributing to customer webinars and knowledge base content.
• Communicate top-down priorities effectively to the development teams.
• Proactively identify and raise risks upwards, ensuring timely awareness and mitigation strategies.
• Maintain bi-directional communication flow, ensuring information is shared effectively across all levels and teams.

• Proven success in taking a software project from discovery through General Availability (GA), with the ability to articulate the detailed process followed.
• Experience in a B2B2C setting is highly desirable.
• Direct experience working with AI products and engineering teams.
• Proficiency with communication platforms and tools.
• Expertise with Jira and Confluence (Atlassian Suite) for project and documentation management.
• Demonstrated autonomy and the ability to independently solve complex problems.
• Exceptional written and verbal communication skills.

• Prior experience in Healthcare IT or knowledge of the healthcare market.
• Prior experience with product marketing or involvement in the product marketing process
• Familiarity with Figma for design collaboration.
• Strong project management skills.
• Scrum Master certification.
• Atlassian Certified Professional designation.

OUR APPROACH TO WORK LOCATION

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our “Hiring Hubs.” We are currently hiring remote candidates located within the following hiring hubs:

- Boston Metro Area, MA

- Chicago Metro Area, IL

- Denver Metro Area, CO

- Kansas City Metro Area (KS/MO)

- Los Angeles Metro Area, CA

- San Francisco / Bay Area, CA

- Seattle Metro Area, WA

This hub-based model helps us cultivate strong local connections and team cohesion, even in a distributed environment. 

To be eligible for employment at Artera, candidates must reside in one of our hybrid office cities or one of the designated hiring hubs. Specific roles may call out location preferences when relevant.

As our hubs grow, we may establish local offices to further enhance in-person connection and collaboration. While there are no current plans in place, should an office open in your area, we anticipate implementing a hybrid model. Any future attendance expectations would be developed thoughtfully, considering factors like typical commute times and access to public transit, to ensure they are fair and practical for the local team.

WORKING AT ARTERA 

Company benefits - Full health benefits (medical, dental, and vision), flexible spending accounts, company paid life insurance, company paid short-term & long-term disability, company equity, voluntary benefits, 401(k) and more! 

Career development - Manager development cohorts, employee development funds

Generous time off - Company holidays, Winter & Summer break, and flexible time off

Employee Resource Groups (ERGs) - We believe that everyone should belong at their workplace. Our ERGs are available for identifying employees or allies to join. 

EQUAL EMPLOYMENT OPPORTUNITY (EEO) STATEMENT

Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexuality, national origin, age, disability, genetics or any other protected status. 

Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind.

Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to hr@artera.io.

DATA PRIVACY

Artera values your privacy. By submitting your application, you consent to the processing of your personal information provided in conjunction with your application. For more information please refer to our Privacy Policy.

SECURITY REQUIREMENTS

All employees are responsible for protecting the confidentiality, integrity, and availability of the organization’s systems and data, including safeguarding Artera’s sensitive information such as, Personal identifiable Information (PII) and Protected Health Information (PHI). Those with specific security or privacy responsibilities must ensure compliance with organizational policies, regulatory requirements, and applicable standards and frameworks by implementing safeguards, monitoring for threats, reporting incidents, and addressing data handling risks or breaches.