Product Development Specialist - In Office, Hybrid, Remote

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

We are excited to announce a new opportunity at Longbridge for a Product Development Specialist to join our team!  This role will be instrumental in shaping our products, supporting cross-functional initiatives, and driving continuous improvement across the organization.  This position is designed for a candidate that has strong analytical and organizational skills, has a proven ability to manage cross-functional projects, and likes to proactively problem solve. This is an exciting chance to make a real impact by influencing product growth, supporting post-launch success, and collaborating with teams across the business.

Reporting to the Director of Product and Strategic Development, the Product Development Specialist assists in managing cross-functional projects and contributing to new and existing product development. Individuals must exhibit strong analytical skills within their assessments, strong organizational/time management skills, and exceptional communication skills when interacting with all levels of employees within the company.

Primary Job Duties:

• Identify opportunities within target markets to support product enhancements and new product development and portfolio growth.
• Support cross-functional initiatives involving sales, marketing, capital markets, training, operations, underwriting and IT.
• Manage product lifecycle activities from ideation through implementation, ensuring milestones are met.
• Proactively identify project risks and provide practical solutions to maintain timelines.
• Conduct competitive intelligence research and track trends across relevant markets.
• Foster a culture of continuous improvement by recommending enhancements to department processes and outputs.

Key Responsibilities:

• Monitor Product Performance: Track and analyze KPIs, adoption rates, user feedback, and support trends to assess how products are performing in real-world use.
• Drive Continuous Improvement: Identify opportunities for refinement or enhancement based on data, customer insights, and cross-functional feedback.
• Manage Post-Launch Roadmap: Collaborate with sales, IT, marketing, and operations to prioritize and execute post-launch updates or fixes.
• User Feedback Loop: Establish structured channels to collect and interpret feedback from users, customer service, sales, and partners.
• Issue Resolution: Proactively identify post-launch issues and coordinate solutions with technical and business teams to minimize user friction and risk.
• Training and Enablement: Support internal teams (e.g., sales, customer support) with updated product knowledge, documentation, and FAQs based on what’s learned in the field.
• Stakeholder Communication: Deliver regular reports and presentations to leadership outlining product performance, lessons learned, and next steps.
• Cross-Functional Collaboration: Partner closely with marketing, operations, and engineering to ensure alignment on priorities and resource allocation.

Qualifications

Required Experience:

• 5+ years of relevant experience, preferably in the mortgage or reverse mortgage market.
• Strong written and verbal communication skills, including experience managing cross functional projects.
• Exceptional attention to detail and commitment to producing high-quality work.
• Demonstrated problem-solving ability and innovative thinking.
• Strong organizational and time management skills; able to manage multiple priorities.
• Ability to influence decisions and build consensus across levels and functions.
• Excellent communication and project management skills
• Proven ability to translate feedback into actionable improvements
• Highly collaborative and able to work across departments
• Detail-oriented and organized, with a focus on execution and results
• Strong analytical skills, comfortable with metrics, dashboards, and basic data tools (ie. Excel, Tableau, etc.)

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.

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