This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Process Management Specialist in United States.
This role offers an exciting opportunity to contribute to governance, controls, and operational excellence within a highly regulated business environment. You will play a central role in strengthening internal processes, managing audits, improving customer outcomes, and ensuring compliance with regulatory standards. Working across multiple teams such as Risk, Compliance, Legal, Privacy, and Internal Audit, you will help drive initiatives that reduce risk and enhance operational performance. The position is ideal for a proactive professional who enjoys balancing strategic oversight with hands-on execution. You will have visibility across critical business functions while helping improve experiences for customers and stakeholders alike. This is a dynamic environment where innovation, accountability, and continuous improvement are highly valued.
Accountabilities:- Lead the design, implementation, and monitoring of controls for internal and external business processes
- Manage internal and external audit activities, including walkthroughs, documentation gathering, remediation tracking, and status reporting
- Oversee customer escalations and complaint resolution processes in collaboration with external vendors and internal stakeholders
- Conduct operational reviews to assess adherence to governance frameworks, policies, and regulatory requirements
- Perform monitoring activities to proactively identify operational risks and recommend mitigation actions
- Support vendor governance processes including onboarding, performance reviews, and risk assessments
- Collaborate with cross-functional teams to improve workflows, strengthen controls, and enhance customer outcomes
- Prepare executive-level reports on audit findings, control gaps, complaints, and remediation progress
- Contribute to training and awareness initiatives related to governance, controls, and compliance standards
Requirements:
- Bachelor’s degree in Business Administration, Management, Finance, or a related field
- 1–3 years of experience in governance, controls, compliance, operations, or risk management within financial services or insurance
- Strong project management skills with the ability to manage multiple priorities and deadlines
- Excellent analytical and problem-solving abilities with strong attention to detail
- Proven ability to take ownership of initiatives and drive them through completion independently
- Strong written and verbal communication skills, including presentation experience with senior stakeholders
- Ability to thrive in a fast-paced, changing environment with adaptability and resilience
- Collaborative mindset with the ability to work effectively across multiple departments
- Experience with audits, controls testing, vendor oversight, or complaint management is highly valued
Benefits:
- Competitive annual salary range of 89,000 USD to 147,000 USD based on experience and location
- Eligibility for annual performance-based bonus programs
- Medical, dental, vision, life, and disability insurance
- 401(k) retirement plan with company match up to 4%
- Company-funded pension plan
- Paid time off, parental leave, and military leave benefits
- Wellness reimbursement programs of up to 1,600 USD annually
- Employee assistance resources for legal, financial, emotional, and family support
- Education assistance for degree and certificate programs
- Employee stock purchase plan with discounted share pricing
- Career development opportunities within a global financial services environment.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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