Principal UX Designer, Fulfillment (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal UX Designer, Fulfillment in United States.

This senior role offers the opportunity to shape the user experience for critical fulfillment products and services within a fast-growing digital marketplace. You will lead UX strategy and design across a portfolio impacting diverse stakeholders, including buyers, sellers, and internal operations teams. By collaborating cross-functionally with product, engineering, and business teams, you will deliver customer-centered solutions that drive measurable impact. This position demands both visionary design leadership and hands-on execution, ensuring that user experience is seamlessly integrated into workflows, tools, and processes. You will influence design standards, set best practices, and mentor team members, fostering a culture of innovation, inclusivity, and operational excellence. Your work will directly affect customer satisfaction, operational efficiency, and the overall fulfillment experience.

Accountabilities:

• Lead the UX design roadmap for fulfillment products, making final design decisions and ensuring high-quality outcomes.
• Advocate for user needs and translate customer insights into actionable design solutions across web, mobile, and service platforms.
• Collaborate with product, engineering, and business teams to prototype, deliver, and evaluate designs considering technical feasibility and business constraints.
• Integrate user experiences with internal systems, workflows, and third-party vendor tools.
• Conduct usability testing, gather qualitative and quantitative feedback, and iterate designs to optimize the customer experience.
• Set standards for design excellence, process documentation, and cross-team collaboration within the UX function.
• Provide mentorship and guidance to team members, promoting professional growth and design consistency.

Requirements

• 8+ years of UX design experience, including leadership on shipping, logistics, or marketplace-related fulfillment experiences.
• Proven track record of designing and delivering end-to-end user experiences, from strategy through launch and scaling, with measurable impact.
• Expertise in UX methodologies, tools (e.g., Figma), and integrating AI into design workflows.
• Experience conducting user research, lean usability testing, and leveraging analytics tools (e.g., Amplitude, Qualtrics, Google Analytics).
• Strong collaboration skills to communicate design vision to engineers, product managers, and stakeholders at all levels.
• Ability to align design strategy with business goals while maintaining a focus on customer needs.
• Preferred: experience in hobby, gaming, or collectibles communities; familiarity with shipping, logistics, and fulfillment operations.
• Formal education or certifications in UX Design, HCI, or related fields are desirable.

Benefits

• Competitive salary range: $124,000 – $208,300, with eligibility for bonus and equity programs.
• Comprehensive medical, dental, and vision coverage.
• Retirement savings plans, including 401(k) eligibility.
• Paid time off, parental leave, and flexible work options.
• Opportunities for professional development, training, and mentorship.
• Supportive and inclusive work environment encouraging innovation and collaboration.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the role’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match for the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps, including interviews or additional assessments, are then managed by their internal hiring team.
Thank you for your interest!

#LI-CL1