Principal Techanical Program Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Principal Technical Program Manager based in the United States.

This senior-level role sits at the heart of enterprise support operations, driving large-scale, cross-functional programs that directly impact customer experience and business performance. You will operate as both a strategic leader and hands-on executor, shaping and delivering initiatives that span engineering, product, security, revenue, and support teams. The role is critical in ensuring premium support services are delivered with consistency, scalability, and operational excellence across global enterprise customers. You will help define priorities, align roadmaps, and orchestrate execution across complex systems and teams. Working in a fast-paced, remote-first environment, you will play a key role in improving how enterprise customers experience technical support at scale. This is a high-impact opportunity to influence both operational strategy and execution in a world-class developer tooling ecosystem.

Accountabilities:

Lead large, complex, cross-functional programs focused on enterprise and premium support service delivery, including roadmap planning, milestones, timelines, and dependency management.
Drive alignment across engineering, product, revenue, security, and support teams while ensuring execution against shared priorities and business outcomes.
Identify, assess, and mitigate technical and operational risks, proactively managing inter-team dependencies and escalation paths.
Partner with sales and revenue teams to improve adoption, retention, and value realization of premium support offerings.
Use data-driven insights to evaluate program effectiveness and continuously improve processes, delivery models, and operational workflows.
Break down complex system-wide initiatives into structured execution plans while anticipating downstream impacts and ensuring clear stakeholder communication.

Requirements:

8+ years of experience in Technical Program Management or senior technical leadership roles within SaaS or enterprise software environments.
Proven experience delivering high-touch, premium enterprise support services at scale.
Strong understanding of enterprise support operations, including ticketing systems, service delivery models, and customer escalation workflows.
Familiarity with cloud platforms (AWS, GCP, Azure) and modern AI agentic tools (e.g., Claude, Codex, Cursor) is highly desirable.
Demonstrated success leading large, global, cross-functional programs with high complexity and visibility.
Experience designing, scaling, or optimizing operational frameworks and delivery processes.
Strong collaboration skills with proven ability to influence without authority across technical and business stakeholders.

Benefits:

Remote-first work culture with flexibility to work from anywhere.
Generous PTO policy encouraging time off and work-life balance.
Home office setup support and technology stipend.
Paid parental leave and family support programs.
Equity participation in a high-growth, global organization.
Training and development stipend for courses, certifications, and conferences.
Comprehensive medical, retirement, and country-specific benefits.
Regular wellness and recharge breaks to support employee well-being.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Principal Techanical Program Manager

Requirements:

Benefits:

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