Principal Product Operations Manager

<div class="content-intro">About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale — and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companies across the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!</div>Title: Principal Product Operations ManagerLocation: United States; RemoteExperience: SeniorJob Function: Business TransformationEmployment Type: Full Time Industry: Computer and Network Security Job Summary As a Principal Product Operations Manager, you will play a critical role in advancing and operationalizing the product operations function that supports our global R&D organization. You will work closely with product management, engineering, cloud operations, and go-to-market partners to drive consistent, scalable, and efficient processes across the product lifecycle. This role is hands-on and highly cross-functional—focused on enabling better decision-making, improving predictability, and fostering operational excellence through metrics, process improvements, tools, and change management.Applicants must hold US citizenship or US permanent resident status.Job Responsibilities<ul><li>Contributes to the long-term vision for product operations, partnering with product management leadership to strengthen how we plan, build, launch, enable, and continuously evolve our product solutions.</li><li>Works closely with R&D leaders to execute a product operations roadmap that drives process transformation and operational alignment across product development, cloud operations, product management, and product marketing.</li><li>Builds, maintains, and enhances product-related KPIs and reporting frameworks—collaborating with analytics teams to ensure leaders have actionable insights to guide decision-making.</li><li>Ensures product-related decisions, updates, and status information are clearly coordinated across teams, enabling transparency and alignment throughout the product organization.</li><li>Translates data and qualitative inputs into insights, recommendations, and dashboards to support product and engineering leaders.</li><li>Drives structured and scalable change management practices—ensuring product changes are communicated, understood, and adopted across the company.</li><li>Owns and advances standardization of processes, KPIs, tools, and documentation to streamline workflows and improve operational clarity.</li><li>Establishes and supports governance models, cross-functional feedback loops, and recurring cadences across the product lifecycle.</li><li>Diagnoses operational issues and bottlenecks—taking a hands-on, analytical, and creative approach to identifying root causes and enabling continuous improvement.</li></ul>Minimum Qualifications, Education, and Skills<ul><li>7–10+ years of experience in product operations, product management operations, or an equivalent operational role supporting global R&D teams.</li><li>Demonstrated experience supporting or driving large-scale transformation initiatives.</li><li>Strong technical and delivery acumen; solid understanding of software development and product lifecycle management.</li><li>Experience with Agile methodologies preferred.</li><li>Exceptional cross-functional collaborator with strong influencing skills—comfortable navigating ambiguity and gaining buy-in across complex organizations.</li></ul><div class="content-conclusion">Compensation Salary will be commensurate with experience.  Culture, Career Opportunities and Benefits We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.  Here are just some of the initiatives that make our culture special:   <ul><li>Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.</li><li>Comprehensive benefit coverage globally.</li><li>Generous paid parental leave globally.</li><li>Competitive time off globally.</li><li>Dedicated employee-focused ambassadors via Key Contributors & Culture Committees. </li><li>DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology. </li><li>The Keyfactor Alliance Program to support DEIB efforts. </li><li>Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays. </li><li>Global Volunteer Day, company non-profit matching, and 3 volunteer days off.</li><li>Monthly Talent development and Cross Functional meetings to support professional development. </li><li>Regular All Hands meetings – followed by group gatherings. </li></ul>Our Core Values Our core values are extremely important to how we run our business and what we look for in every team member:  Trust is paramount.   We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.   Customers are core.   We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.   Innovation never stops, it only accelerates.   The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.   We deliver with agility.    We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.   United by respect.    Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.   Teams make “it” happen.   Vision and goals are not individually achievable – they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.   Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.  REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor’s People team via people@keyfactor.com and/or telephone at 1.216.785.2990 to request and arrange for accommodations at any time. <a href="https://www.keyfactor.com/privacy-policy/">Keyfactor Privacy Notice</a></div>

Principal Product Operations Manager

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