Principal - Product Operations Lead (Remote)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

The Office of the CIO at CrowdStrike is leading a transformative journey from a delivery-centric to a product-centric IT organization. We're seeking an exceptional Product Operations Leader to drive operational excellence and service delivery across our global IT organization. This strategic role will orchestrate the evolution of our IT operating model within our federated structure, ensuring exceptional customer experience while implementing lean methodologies to optimize service delivery frameworks.

What You'll Do:

• Lead the transformation of IT operating model using lean methodologies

• Partner across federated IT teams to drive product-centric transformation

• Establish and maintain strategic customer relationships across business units

• Orchestrate intake and prioritization of enterprise-wide IT initiatives

• Develop and implement IT service management frameworks

• Drive continuous improvement through value stream mapping and lean principles

• Guide the organizational shift from project to product mindset

What You'll Need:

• Bachelor's degree in Business, IT, or related field

• 15+ years of progressive experience in IT organization

• Expert-level proficiency in IT service management

• Strong business acumen and operational excellence expertise

• Excellence in stakeholder management and executive communication

• Track record of leading lean transformations

• Deep understanding of IT operating models and lean practices

Bonus Points:

• ITIL or Lean Six Sigma certification

• Experience in technology product operations

• Demonstrated success in IT transformation initiatives

• Strong background in customer relationship management

• Track record of successful product-centric transformations

#LI-LM1

#LI-Remote

 

Benefits of Working at CrowdStrike:

• Remote-friendly and flexible work culture

• Market leader in compensation and equity awards

• Comprehensive physical and mental wellness programs 

• Competitive vacation and holidays for recharge  

• Paid parental and adoption leaves

• Professional development opportunities for all employees regardless of level or role

• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

• Vibrant office culture with world class amenities

• Great Place to Work Certified™ across the globe

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $210,000 - $300,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here.