Principal Engineer - Advanced Customer Engineering (ACE)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Engineer - Advanced Customer Engineering (ACE) in United States.

The Principal Engineer in Advanced Customer Engineering (ACE) will serve as a senior technical leader working with high-profile customers to resolve complex engineering challenges. This role involves providing expert-level support for critical accounts, onboarding premium services clients, and collaborating with engineering teams to troubleshoot, diagnose, and remediate product and network issues. You will act as a trusted advisor, building strong relationships with both customer executives and front-line engineers. The position requires a deep understanding of enterprise networking, cloud, and wireless technologies, coupled with exceptional problem-solving, communication, and leadership skills. Travel will be required up to 50% of the time, providing opportunities to engage directly with customers and teams across multiple locations. This role is ideal for highly experienced engineers who thrive in high-pressure situations and enjoy mentoring others while delivering exceptional technical solutions.

Accountabilities:

·        Act as the senior technical resource for critical account program customers.

·        Onboard and provide ongoing support to premium services clients, ensuring a first-class customer experience.

·        Identify suboptimal network designs or misconfigurations and recommend corrective actions.

·        Collaborate with engineering escalation teams to troubleshoot and resolve complex software and hardware issues, both remotely and onsite.

·        Build strong, trusted relationships with customers and internal teams to facilitate problem resolution and knowledge sharing.

·        Lead technical discussions and provide guidance across the organization to improve service outcomes.

·        Manage travel schedules proactively to engage effectively with customers.

Requirements

·        Bachelor’s degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.

·        Typically 10+ years of experience in enterprise networking or related engineering roles.

·        Deep knowledge of network design, implementation, and troubleshooting, including DNS, DHCP, spanning tree, network access control (802.1X), and remote access technologies (IPSec/SSL VPN).

·        Experience with WAN/Data Center design, routing protocols (IGRP, EGRP), spine/leaf topologies, and virtualization technologies.

·        Expertise in 802.11 wireless solutions (b/g/a/n/ac/ax) and security solutions such as IPSec, SSL/TLS, PKI, radius, LDAP, and 802.1X.

·        Strong analytical, problem-solving, and communication skills, with the ability to interact effectively across all levels of customer organizations.

·        Familiarity with cloud architectures, DevOps, microservices, full-stack development, and design thinking is a plus.

·        Willingness to learn new technologies and adapt in a fast-growing environment.

Benefits

·        Competitive annual salary range: $119,500–$275,000.

·        Comprehensive health and wellbeing benefits, including medical, dental, and vision coverage.

·        Opportunities for professional development and career growth.

·        Flexible remote work arrangements with some travel requirements.

·        Supportive, collaborative team environment with a culture of inclusion and innovation.

·        Paid time off and access to additional employee benefits programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes our AI-powered screening process designed to identify top talent efficiently and fairly:

·        🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

·        📊 It compares your profile to the job’s core requirements and historical success factors to determine your match score.

·        🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

·        🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is overlooked.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is complete, we share it directly with the company that owns the job opening. Final decisions and next steps, including interviews or additional assessments, are managed by their internal hiring team.

Thank you for your interest!

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