About the Team/Role:
The Pricing Center is responsible for providing expertise on all customer pricing across the Americas operating platforms. This role will drive a better customer experience, reduce financial risk and better educate business stakeholders on available functionality to drive increased scale and efficiency. The primary function of this position is managing email boxes and facilitating the setup of specialized pricing. This support position is required to maintain knowledge of all programs, practices, and procedures within the department. You will be required to become proficient in multiple platforms and applications needed to support WEX customers. You will be expected to meet department expectations for quality and productivity. The position relies on instructions and pre-established guidelines to perform the functions of the job. This role is expected to drive operational excellence by identifying opportunities to streamline processes, leveraging automation and AI tools where appropriate, and fostering a team environment that is adaptable to change and embraces new ways of working.
How you'll make an impact:
Operational Timeliness and Accuracy:
Responding to requests from or on behalf of stakeholders with appropriate urgency.
Management of maintenance or other requests including adjustments, setups, etc. within deadlines and with minimal errors or follow-up issues.
Seeking and implementing opportunities for efficiency and process improvement in the course of executing stakeholder support tasks and requests.
Issue Investigation and Resolution:
Including but not limited to technical, servicing, electronic files, network, settlement, site, reporting and billing.
Success is measured through resolution time and stakeholder satisfaction.
Maximize Relationships:
Manage relationships by building and sustaining client satisfaction with internal stakeholders .
Advocating for partner/merchant pricing needs, while ensuring best practices are followed.
Acting as the main point of contact for day to day operations, and coordinating communication between the stakeholder and all functional areas within WEX.
Reporting:
Management of pricing reporting, inclusive of audit and other auxiliary reporting such as volume and performance tracking reports; facilitating creation of customized reporting to support special circumstances.
These statements are intended to describe the general nature and level of work being performed rather than give an exhaustive list of all duties and responsibilities.
Experience you'll bring:
Bachelor’s degree and/or minimum of 1 year of experience in related field.
Excellent oral and written communication skills.
Results driven, action orientated and self-motivated.
Flexible/Adaptable to change.
Ability to collaborate with and be influential.
Excellent time management, prioritization skills, goals setting, planning and work scheduling skills.
Exceptional interpersonal and customer service skills with the ability to ascertain information and maintain dialogue with multiple teams.
Must successfully pass a background investigation.
Preferred experience:
Ability to effectively and calmly operate within a complex and changing environment.
Ability to identify opportunities to improve performance and efficiencies within department and self.
Excellent interpersonal skills.
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