Platform Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Platform Success Manager based in United States.

This role sits at the intersection of customer success, platform adoption, and product feedback within a fast-scaling enterprise technology environment. You will be responsible for ensuring customers successfully onboard, adopt, and continuously extract value from a modern IT lifecycle management platform. The position blends hands-on customer engagement with process design, analytics, and cross-functional collaboration. You will work closely with both end users and product teams to translate real customer needs into actionable improvements and scalable best practices. A key part of the role involves driving long-term engagement, not just initial onboarding, ensuring sustained platform value across client organizations. You will operate in a highly collaborative environment where communication, structure, and customer empathy are essential. This is a high-impact role shaping how customers experience and grow with the platform over time.

Accountabilities

You will own the customer lifecycle from onboarding through long-term adoption, ensuring users successfully integrate and continuously engage with the platform while driving measurable value.

Lead end-to-end customer onboarding, ensuring a smooth and structured implementation experience for new clients.
Develop onboarding materials, training programs, and enablement resources to support platform adoption.
Proactively engage customers through regular check-ins and business reviews to assess satisfaction and identify growth opportunities.
Monitor user engagement and platform usage metrics, translating data into actionable insights for internal teams.
Collect and analyze customer feedback, partnering with product teams to prioritize enhancements and improvements.
Define, document, and optimize customer success processes to support scalability and consistency.
Deliver ongoing training, support, and troubleshooting to maximize customer adoption and platform value.
Collaborate cross-functionally with product, engineering, and internal stakeholders to improve the overall customer experience.

Requirements

This role requires strong customer-facing experience, analytical thinking, and the ability to translate platform capabilities into meaningful customer outcomes.

Proven experience in customer success, onboarding, account management, or platform support roles.
Strong ability to build relationships with both technical and non-technical stakeholders.
Experience designing and improving processes for customer onboarding and engagement.
Strong analytical skills with the ability to interpret user engagement and product usage metrics.
Excellent communication skills with a clear, empathetic, and structured approach.
Ability to manage multiple customers and priorities in a fast-paced environment.
Comfort working with technical platforms and explaining them to diverse audiences.
Strong problem-solving mindset with a focus on continuous improvement and customer outcomes.
Self-directed and organized, with the ability to create scalable success frameworks.
Bachelor’s degree or equivalent professional experience preferred.

Benefits

Competitive compensation package with base salary and performance-based OTE ($110,000–$120,000)
Comprehensive medical, dental, and vision insurance
401(k) retirement savings plan
Paid time off and company holidays
Paid parental and caregiver leave
Access to continuous learning, training, and certification support
Opportunity to work with modern enterprise IT platform technology
Strong focus on professional development and cross-functional growth
Inclusive culture with employee resource groups and engagement initiatives
Flexible, collaborative work environment supporting work-life balance

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Requirements

Benefits

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