Pharmacy Concierge Support Technician

The Pharmacy Concierge Support Technician will support patients and healthcare partners by coordinating medication access solutions, managing pharmacy relationships, and ensuring accurate case documentation. The role requires strong organization, communication, and problem-solving skills to help deliver timely and cost-effective pharmacy services.

• Serve as a key point of contact between patients, providers, pharmacies, and internal pharmacy benefit teams to coordinate alternative medication sourcing solutions.
• Identify and validate appropriate sourcing options for non-covered, high-cost, specialty, or limited-distribution medications.
• Assist with cost comparisons, savings analyses, reports, invoices, and documentation related to pharmacy sourcing activities.
• Track patient cases, outcomes, preferences, and turnaround times within case management systems.
• Maintain knowledge of alternative pharmacy vendors, pricing models, and available medication access programs.
• Follow up with pharmacies and providers to ensure prescriptions are processed accurately and delivered on time.
• Support patients in overcoming medication access challenges and navigating sourcing and delivery processes.
• Maintain compliance with pharmacy regulations, confidentiality standards, and patient privacy requirements.
• Contribute ideas to improve workflows, operational efficiency, and overall patient experience.
• Participate in team meetings, committees, and department initiatives as needed.

Requirements:

The ideal candidate is a pharmacy professional with experience in medication coordination, benefits navigation, and patient support. Strong communication skills, attention to detail, and the ability to manage multiple priorities are essential for success in this role.

• Associate or Bachelor’s degree preferred, or equivalent relevant professional experience.
• 2+ years of experience as a Pharmacy Technician, LPN, or in a related healthcare coordination role.
• Experience in pharmacy benefit management (PBM), specialty pharmacy, retail pharmacy, or mail-order pharmacy environments.
• Knowledge of pharmacy benefit structures, prior authorization processes, and third-party billing practices.
• Experience assisting patients with financial assistance programs, community resources, or specialty medication access solutions preferred.
• Strong customer service skills with the ability to communicate effectively with patients, providers, and healthcare stakeholders.
• Excellent organizational skills with the ability to prioritize tasks, solve problems, and meet deadlines.
• Comfortable using digital tools such as electronic health records, pharmacy platforms, Excel, and CRM systems.
• Ability to work independently while maintaining accuracy and attention to detail.
• Strong commitment to confidentiality and compliance with healthcare privacy standards.

Benefits:

• Competitive compensation package.
• Remote work flexibility with a scheduled shift from 11:00 AM to 7:00 PM.
• Opportunity to support innovative healthcare solutions that improve medication access nationwide.
• Collaborative, mission-driven work environment focused on patient-centered service.
• Benefits package available for eligible employees.
• Opportunities to contribute to process improvements and team initiatives.