Schedule: Tuesday - Saturday (40 hours per week)
Classification: Full Time - Non-Exempt
Reports To: Pet Loss Support Team Advisor
Department: Support Center
Travel Required: No
Location: Remote
Salary: $20.00 per hour
Lap of Love is a national practice dedicated exclusively to in-home end-of-life care for pets. We believe all pets and their families deserve the most compassionate and supportive end-of-life experience. Our veterinarians help pets and their parents with quality of life assessments, pain and anxiety management, end-of-life consultations, and peaceful euthanasia in the comfort of their pet’s favorite place – home.
Position Description
Lap of Love Veterinary Hospice, headquartered in Lutz, FL., seeks to add a key member to its growing team by employing a dynamic Pet Loss Grief Coach to support our Pet Loss Support Team, an extension of Lap of Love’s Support Center. This individual will play an instrumental role in Lap of Love’s day-to-day operations by providing compassionate support to families coping with the heartbreaking loss of a beloved pet. In our uplifting and supportive environment, Pet Loss Grief Coaches find deep fulfillment in helping others navigate the unique pain of pet loss.
Requirements
Essential Functions and Responsibilities:
- Create a safe and welcoming space for families to express their grief
- Gather and accurately document families’ personal and pet-loss related information
- Actively listen and communicate effectively with participating families
- Facilitate Zoom support groups with up to 30 participants
- Host Facebook Live sessions on selected grief-related topics
- Provide one-on-one personal support sessions for grieving families
- Lead a six-week small-group curriculum for families needing additional support
Experience, Education and Requirements:
- Associate's degree, or higher preferred
- Experience in pet loss support or related fields preferred
- Certification in Grief Companionship, Pet Loss, or Grief Counseling preferred
- A passion for contributing to a family-oriented, supportive culture
- Strong, professional interpersonal and communication skills
- Critical thinking and problem-solving abilities
- A deep understanding of pet loss and grief support
- Compassion, patience, and confidence in supporting grieving families.
- Strong multitasking skills while engaging in conversations
- High attention to detail and accuracy
Physical and Other Job Requirements:
- Able to sit for prolonged periods of time of up to 8 hours per day
- Able to frequently communicate by telephone and through use of computer technologies, including but not limited to email and video conferencing
- Possess manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard for prolonged periods of time of up to 8 hours per day
- Able to multitask using multiple computer tabs/platforms while engaging in conversation
- Able to quickly learn custom software and other programs, such as Zoom, Sunshine, and Google Suite
- Average or above average working knowledge of the internet and scheduling and communications applications and software, such as Gmail, Google Calendar, and web-based communication platforms
- Access to reliable and secure internet
- Maintain confidentiality of all patient, client, and business information
This job posting is not intended to be an exhaustive list of duties, but it aims to highlight the typical main responsibilities of the position. At the request of their supervisor, this individual may be asked to perform additional duties or take on additional responsibilities to better meet the needs of their department.
Benefits
- Health Insurance Plan (Medical) with 100% employer paid HSA option available
- Dental and Vision Plans
- Retirement Plan (Traditional 401k with 3% match and Roth 401k)
- Paid Time Off
- Bereavement Leave
- Paid Parental Leave
- Employer-funded Lifestyle Spending Account (LSA)
- Life Insurance (Basic, Voluntary, and AD&D)
- Short Term and Long Term Disability Insurance
- Training & Development
- Pet Discount Plan and Pet Insurance