What will the Payments Specialist do?
The Payment Specialist is passionate about efficient and accurate commercial insurance payments. We need someone who can deliver both a world class customer service experience while enhancing and innovating our payment program.
- Process Payment Tasks: Process tasks for all aspects of the Coterie Payment Program, including processing one-time payments, issuing refunds, managing credit card disputes, overseeing notices of cancellation, mid-term cancellations, rescissions, and agency bill.
- Address Customer Requests: Respond to all customer inquiries in the payments queue through various communication channels, including chat, email, and phone.
- Escalate Payment Issues: Identify and escalate complex payment issues to leadership as necessary for resolution.
- Improve Compliance in Payment Programs: Identify and propose improvements to enhance compliance within the payment program.
- Collaborate to Improve Processes: Work with different divisions to refine existing processes and help design and implement new procedures.
- Maintain Audit Processes: Develop and uphold audit processes for payment systems to ensure data integrity and consistency.
- Train New Team Members: Provide training and support for new hires in the department as needed to ensure their successful integration and performance.
- Meet SLA Requirements: Adhere to internal service level agreements for addressing customer inquiries and escalate issues when necessary.
- Perform Additional Duties: Take on other responsibilities as assigned to support team and departmental goals.
What we are looking for
- You have B.A. or B.S. degree or equivalent
- You have a minimum 3 years’ experience in insurance and responding to customer inquiries
- You hold a Property & Casualty Producer license in your home state and are open to pursuing licensing in all states within 60 days of hire
- Knowledge of commercial insurance and compliance requirements for financial transactions and collections
- Expertise with Microsoft Office products, specifically Excel, Sharepoint, PowerAutomate
- Responsive to time-sensitive customer inquiries and interacting positively with independent producers
- You’re passionate about creating simpler internal insurance operations procedures
What will make you stand out:
- CPCU, ARM, or CIC designations
- Familiarity with 3rd party data vendors and integrations
- Insuretech experience
Our interview process:
Our hiring process generally consists of 3 phases.
- Phase 1: Qualified candidates will first meet with HR for a phone interview. This discussion is a high-level conversation to understand more about your background and interests and for us to share more about Coterie and the position.
- Phase 2: Selected candidates will be invited to participate in our PDP survey and meet with our Hiring Manager for a 2nd interview via Teams video. This interview is designed to be more detail oriented and allows you to learn more about the role
- Phase 3: Top candidates will receive an invite for our final interview series via Teams video. This series will include an experiential exercise project (provided in advance), 1:1 interviews with selected team members and a culture focused interview. The final series is roughly 1.5-3 hours in total but can be scheduled over a few days for flexibility.
What's in it for you:
Coterie has excellent benefits for all full-time employees. We offer the following:
- 100% remote
- Health insurance through Aetna (we pay 100% of premiums)
- Dental and vision insurance through Guardian (we pay 100% of premiums)
- Basic life insurance (we pay 100% of premiums)
- Access to flexible spending account (FSA) or health savings account (HSA) (for those using HSA eligible plans)
- 401K plan (up 4% match with immediate vest)
- Flexible PTO and 12 company-paid holidays each year
- Continuing education annual stipend
- Annual salary will be $60,000 (paid hourly)