<div class="content-intro"><p><em>With the current increase in job recruitment phishing scams globally, we wanted to remind you that <strong>all</strong> official communications from Synctera will only come from a <strong>synctera.com</strong> email address.</em></p><p><em>If you’ve received a communication regarding Synctera that you have a question or concern about, please contact <a class="c-link c-link--focus-visible" href="mailto:recruiting@synctera.com" target="_blank" data-stringify-link="mailto:recruiting@synctera.com" data-sk="tooltip_parent">recruiting@synctera.com</a>.</em></p><p><em>Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.</em></p><h2><strong>What We're Doing</strong></h2><p>At Synctera, we’re powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. </p><p>We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on!</p></div><h2><strong>What We're Looking for</strong></h2><p>We’re looking for a Payment Operations Specialist to join our team on a <strong>temporary contract covering a maternity leave</strong>. In this role, you’ll ensure the smooth and accurate processing of financial transactions by managing reconciliation workflows, analyzing payment data, resolving discrepancies, and supporting both internal teams and external partners.</p><p>You bring a strong understanding of payments and at least one payment rail. You’re analytical, detail-oriented, and thrive in fast-paced environments. You enjoy digging into transaction data to understand the flow of funds and identify root causes when something doesn’t add up. This role is cross-functional and requires someone who’s collaborative, resourceful, and ready to step in and make an impact right away.</p><h2><strong>What You’ll Do</strong></h2><p><strong>Payment Reconciliation:</strong> Perform end-to-end reconciliation of payment transactions to ensure the accuracy and integrity of transaction data. Compare and match payment records from various sources, to identify discrepancies and resolve them promptly.</p><p><strong>Process Improvement: </strong>Continuously review and enhance payment processes and procedures to streamline operations and improve efficiency. Identify opportunities for automation, standardization, and optimization of payment workflows.</p><p><strong>Cross-functional Collaboration:</strong> Collaborate with internal teams, such as Product, Eng, I&O, and Support, to ensure seamless integration of payment operations with other business processes. Provide support and guidance to colleagues on payment-related matters.</p><p><strong>Payment Issue Resolution: </strong>Investigate and resolve payment-related issues, including payment failures, disputes, and discrepancies whilst providing satisfactory resolutions to customers and partners.</p><p><strong>Bank Relationship:</strong> Work in partnership with our Banks to ensure we are in balance, and queries they have regarding a payment or balance is managed end to end. </p><p><strong>Problem Solver:</strong> See a problem, help create the awareness, and drive the problem to resolution.</p><p><strong>Documentation: </strong>Document, document, document; ensure new asks are well understood and documented for smooth training and transition.</p><h2><strong>What You’ll Bring</strong></h2><ul><li>Relevant background in finance, accounting, business administration, or a related field. </li><li>Experience in payment operations, reconciliation, or payment processing.</li><li>Strong analytical skills with the ability to analyze and interpret complex payment data.</li><li>Familiarity with payment systems, platforms, and software applications.</li><li>Knowledge of payment reconciliation processes, compliance, and risk management.</li><li>Excellent attention to detail and accuracy in data entry and record keeping.</li><li>Proficiency in using spreadsheets and SQL.</li><li>Strong problem-solving skills and ability to work under pressure in a fast-paced environment.</li><li>Effective communication and interpersonal skills to collaborate with various stakeholders.</li><li>Problem solver. Like to see something that may not seem right and dig into the details until you see resolution. </li><li>Ability to prioritize tasks, manage time efficiently, and meet deadlines.</li><li>Flexibility to adapt to changing priorities and business needs.</li></ul><h2>Diversity & Inclusion</h2><p>Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.</p><p><em>The hourly range for this full-time position (USD: $45.00 - $60.00 CAD: $35.00 - $50.00) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors.</em></p><p><em>To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.</em></p>