Patient Navigation Program Advisor, Continuity

• Partner with implementation and customer success teams to design patient follow-up programs that align with each customer's staffing model, referral patterns, workflows, and EHR environment.
• Advise customers and internal teams on configuration decisions, including worklist structures, patient communication templates, outreach cadences, and resolution categories.
• Support navigator training and user acceptance testing to ensure teams are prepared to use the platform effectively before each customer launch.
• Serve as a clinical and operational resource for customer navigation teams, helping answer questions and resolve workflow challenges during the initial months following implementation.
• Represent the patient navigator perspective in product requirements, design reviews, feature prioritization, and ongoing improvements to the user experience.
• Collaborate with clinical stakeholders to review follow-up recommendations and categorization, helping ensure workflows reflect real-world radiology navigation practices.
• Help identify which follow-up activities require clinical judgment and which can be appropriately supported or automated through software and administrative workflows.
• Translate practical patient navigation expertise into scalable training materials, operational playbooks, success benchmarks, and best practices that can be adopted across customer programs.

Requirements:

• Bring at least 2 years of hands-on experience in radiology follow-up, patient navigation, care coordination, or a comparable healthcare role such as nurse navigator, radiology technologist, or care coordinator.
• Demonstrated experience designing or operating a patient follow-up program and leading, supporting, or training the staff responsible for delivering it.
• Strong practical experience managing a follow-up worklist and tracking patients through to completed follow-up, including complex cases involving unreachable patients, incorrect referring providers, missing orders, and other operational barriers.
• Comfortable working across electronic health record systems such as Epic, Cerner, Meditech, or similar platforms, with a practical understanding of how orders, results, referrals, and patient communications move through healthcare organizations.
• Willingness to provide direct, specific, and actionable product feedback while advocating strongly for the needs and experience of frontline users.
• Self-directed and comfortable operating in an environment with ambiguity, evolving priorities, and a small team moving quickly to solve meaningful healthcare problems.
• Available to participate in customer-facing meetings, training sessions, and implementation activities during standard US business hours.
• A clinical credential such as RN or RT(R), whether currently active or previously held, is a strong plus.
• Experience working within a radiology department or imaging center is preferred, as is familiarity with radiology follow-up guidelines such as Fleischner, TI-RADS, LI-RADS, or Lung-RADS.
• Experience managing or training other navigators, supporting Lung Cancer Screening programs, working with registry reporting such as ACR NRDR, or participating in health IT implementations is advantageous.

Benefits:

• Comprehensive medical, dental, vision, and life insurance coverage.
• HSA with employer contribution, as well as FSA and dependent care FSA options.
• 401(k) retirement plan.
• 11 paid company holidays.
• Flexible PTO policy designed to support sustainable time away from work.
• Annual company-wide offsite and periodic team offsites that support collaboration and connection.
• Annual equipment stipend to support effective remote or distributed work.
• Opportunity to work at the intersection of healthcare, patient navigation, radiology, and artificial intelligence while contributing to solutions designed to improve patient care at scale.