Patient Experience Coordinator

The Patient Experience Coordinator will serve as a key point of contact for patients, ensuring they receive clear guidance, responsive support, and a seamless experience throughout their healthcare journey. This role requires strong communication skills, attention to detail, and the ability to coordinate effectively across multiple teams.

• Manage patient communications through phone, email, text messaging, and digital platforms while providing professional and compassionate support.
• Address non-clinical patient questions, requests, and concerns while ensuring timely resolution and appropriate follow-up.
• Collaborate with care coordination, billing, clinical operations, and other internal teams to support smooth patient workflows.
• Escalate clinical, billing, or access-related concerns to the appropriate teams when additional expertise is required.
• Maintain accurate documentation of patient interactions while following established workflows, privacy standards, and compliance requirements.
• Prioritize multiple patient conversations while meeting service expectations in a fast-paced remote environment.
• Identify recurring patient challenges and provide insights that contribute to process improvements and enhanced patient satisfaction.
• Support operational initiatives that improve communication quality, efficiency, and overall patient experience.

Requirements:

The ideal candidate is a proactive, empathetic, and organized professional with experience supporting patients or customers in healthcare environments. They should be comfortable working independently, using digital tools, and collaborating with cross-functional teams.

• 2+ years of experience in healthcare coordination, patient support, care navigation, customer success, or another patient-facing healthcare role.
• Excellent written and verbal communication skills with strong empathy, professionalism, and emotional intelligence.
• Ability to work independently in a remote environment while effectively collaborating with distributed teams.
• Experience using digital communication tools, healthcare technology platforms, or patient engagement systems.
• Strong organizational skills with the ability to manage tasks, maintain accurate records, and follow structured processes.
• Data-driven mindset with the ability to track performance, identify trends, and contribute to operational improvements.
• Genuine interest in improving patient experiences and expanding access to better healthcare.
• Comfortable working Pacific Time or Eastern Time business hours.
• Experience with healthcare automation, telehealth, or operational workflows is a plus.

Benefits:

• Competitive compensation ranging from $23 to $25 per hour depending on experience.
• Fully remote work environment with flexibility across the United States.
• Opportunity to make meaningful contributions to improving healthcare experiences.
• Comprehensive medical, dental, and vision benefits.
• Free membership with a primary care service provider.
• 401(k) plan with company match.
• 20 days of paid time off, 10 paid holidays, and paid sick leave.
• Internet stipend to support remote work.
• Annual team offsite and opportunities to collaborate with an international team.