Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role integrates within partner cardiology practices and will focus on screening eligible patients for enrollment, communicating with practice providers to discuss eligibility, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team.
Responsibilities
- Maintain daily on-site presence at partner cardiology practices
- Pre-screen patients for eligibility and notify practice providers of prospective patient enrollments through program and technology education
- Verify patient program eligibility and elicit feedback from practice providers on enrollment potential
- Conduct enrollment onboarding sessions with patients
- Maintain documentation in the Karoo Health Kohere.AI system, and partner cardiologist systems for tracking and reporting purposes
- Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits
- Support practice providers by enrolling patients into the program and facilitating assignment and transfer to the virtual team for continued services
- Coordinate with the partner cardiology practice to provide insight into the patient’s care journey
- Regularly interact with practice staff to provide line-of-sight into patient admissions, readmissions, and ED visits
- Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program
- Implement strategies to appropriately enroll patients in the program
- Provide in-services and presentations to practice partners regarding the Karoo Health program
- Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process
- Special projects, initiatives, and other job duties as assigned
Qualifications
- High school graduate or equivalent
- Community Health Worker/Partner, Medical Assistant, LPN
- Cardiac-experience preferred
- Minimum three years of related experience in health care and/or physician clinic/practice setting
- General understanding of enrollment and billing processes and procedures
- Strong interpersonal skills and ability to quickly establish rapport with providers and patients
- Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams
- Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably
- Experience with team collaboration and coordination of care with external sources
- Exceptional communication skills and can practice active listening
- Strong written communication skills
- Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset
- Ability to utilize data to make informed decisions