Partner Operations Manager

• Recruit, manage, coach, and develop a team of approximately 10–12 Partner Operations Associates and Senior Associates, including professionals supporting prior authorization workflows.
• Conduct regular one-on-ones, performance reviews, feedback sessions, and career development conversations to support employee growth and accountability.
• Participate in hiring activities, including interviewing, candidate evaluation, selection, and onboarding of new team members.
• Partner with Lead Partner Operations Associates to improve team quality, productivity, operational consistency, and customer satisfaction.
• Maintain a limited personal caseload of approximately 25% of working time to remain familiar with operational workflows and changes in payer requirements.
• Monitor team performance metrics, identify trends and coaching opportunities, and implement actions to improve individual and team performance.
• Manage scheduling, paid time off, attendance, and day-to-day employee support while maintaining appropriate operational coverage.
• Address performance concerns directly and develop appropriate performance improvement and development plans when needed.
• Ensure consistent execution of operational standards, workflows, and quality expectations across the team.
• Support organizational change management and the adoption of new technologies, helping team members adapt to evolving workflows and tools.
• Escalate staffing, performance, or operational risks to senior Partner Operations leadership and contribute to solutions that protect service quality and team effectiveness.

Requirements

• 5+ years of experience in healthcare operations or a closely related healthcare environment.
• 2+ years of experience leading, managing, or supervising operational teams.
• Proven experience coaching employees through performance management, professional development, and continuous improvement.
• Experience interviewing, selecting, onboarding, and developing team members.
• Strong understanding of healthcare payer operations and the workflows that support healthcare administrative processes.
• Familiarity with prior authorization operations or similar healthcare administrative functions is valuable.
• Experience working with athenahealth and/or NextGen is preferred.
• People-first leadership approach with the ability to develop employees while maintaining clear performance expectations and accountability.
• Strong ownership mentality, with the ability to take responsibility for team performance, quality, and operational outcomes.
• Coaching-oriented communication style, with the ability to explain processes clearly, develop capabilities, and encourage independent problem-solving.
• Strong attention to detail and ability to maintain quality and consistency across a team.
• Excellent collaboration and communication skills when working with employees, managers, providers, and cross-functional stakeholders.
• Adaptability and comfort moving between manual operational workflows and AI-powered tools as processes and technologies evolve.

Benefits

• Base salary range of $85,000–$95,000 USD.
• Equity opportunity.
• Fully remote work environment.
• Opportunity to directly contribute to improving healthcare operations and patient care.
• Opportunity to lead and develop a growing operations team.
• Opportunity to work at the intersection of healthcare operations and AI-powered technology.