Partner Enablement Manager

What You’ll Do:

Partner Relationship Management

This is the core of the role. You will own the relationships with all active and prospective partners across GivingData, CommunitySuite, GLM, and SLM.

• Serve as the primary point of contact for all active partners

• Conduct discovery conversations with potential partners to understand their expertise, client base, and strategic goals

• Align each partner to one or more focus areas: Vendor Selection, Implementation Assistance, Specialized Support, or Implementation Lead

• Host regular check-ins and quarterly business reviews with partners and internal leadership

• Identify and onboard new partners with the skills our clients need — particularly in fund accounting, implementation, and grants management consulting

Partner-Sourced Pipeline & Business Development

You will work closely with partners to help them understand our value propositions well enough to represent us effectively in front of prospective clients.

• Equip partners to represent Foundant products in vendor selection conversations, including demo capabilities and competitive positioning

• Track and report on partner-sourced pipeline and closed deals 

• Identify opportunities to deepen partner engagement and expand their role in generating new business

Partner Enablement & Training

Partners need to understand our products deeply enough to serve clients well. You will coordinate the training and resources that make that possible.

• Design customized training plans for each partner based on their focus area and product line

• Coordinate with the Senior Manager of Learning & Enablement and subject matter experts to deliver 1:1 training sessions

• Manage partner access to training materials, webinars, Knowledge Base articles, sandbox environments, etc

• Ensure partners can confidently demonstrate platform functionality and represent our value propositions

Flex Contractor Bench Management

When implementation demand exceeds internal capacity, we rely on a bench of vetted independent contractors. You will own this bench.

• Identify, vet, and onboard individual contractors with implementation expertise across GivingData, CommunitySuite, GLM, and SLM

• Maintain an up-to-date roster of available contractors, their skills, availability, and product certifications

• Coordinate with the Implementation team to deploy contractors on projects as needed

• Ensure contractors are properly enabled and aligned to Foundant standards before engaging with clients

Collaborative Project Support

When partners and contractors are engaged on client projects, you will help ensure smooth coordination between all parties.

• Facilitate project kickoffs between partners, contractors, and Foundant Implementation Project Managers

• Establish timelines, deliverables, and communication cadences for joint projects

• Serve as an escalation point for partner or contractor issues on active projects

• Collect client satisfaction feedback and case studies from completed partner-led engagements

Program Operations & Reporting

• Track and report on key partner program metrics: partner-sourced leads, deals closed, client satisfaction (CSAT), project success rates, and partner satisfaction

• Maintain a documented partner registry with partner profiles, focus areas, and engagement history

• Report program performance and ROI to leadership on a regular cadence

• Continuously refine partner program structure and resources based on data and feedback

What You’ll Need:

• 3–5 years of experience in partner management, channel partnerships, client success, or relationship management roles

• Familiarity with the nonprofit, philanthropy, community foundation, or grants management sector

• Demonstrated ability to build trusted, long-term relationships with external partners and internal stakeholders

• Customer-first mindset — you make decisions based on what is best for the client and partner, not just internal convenience

• Comfort operating with ambiguity and building processes where none previously existed

• Strong project coordination skills with the ability to manage multiple partner relationships and active engagements simultaneously

• Excellent communication and facilitation skills across different audiences — from individual contractors to executive stakeholders

• Analytical mindset with experience tracking and reporting on KPIs

Preferred

• Experience working with or in a consulting or professional services environment

• Background in SaaS implementation, partner enablement, or learning & development

• Experience building or standardizing programs across multiple teams or products

• Existing relationships in the philanthropy/grants management consulting ecosystem

Why You’ll Love Working at Foundant:

• At the heart of everything we do is a commitment to innovation and making a positive impact. Whether you’re working on projects that empower not-for-profits, community foundations, or corporations, your contributions will help drive real-world change. 
• We offer competitive salary and benefits, including tuition, and lifestyle reimbursements, and bespoke mindfulness and fitness initiatives.  
• With our Flexible PTO policy, you’ll have the freedom to manage your time in a way that supports your personal well-being and professional success. 
• We’re committed to your professional and personal development.  With our merger, you'll have the chance to collaborate across teams, giving you exposure to diverse ideas, expertise, and projects that span multiple industries.  
• As part of a larger organization, you’ll have even more opportunities to grow your career. Whether it’s exploring new roles, leadership opportunities, or shifting to a different department, we support internal mobility to help you achieve your career goals 
• You’ll enjoy autonomy and responsibility, empowering you to approach your work creatively and independently, fostering innovation and independent thought. 
• Employee recognition is a core part of our culture. When you do a great job, we make sure everyone knows about it!  

Foundant is an equal opportunity employer, committed to building a diverse workforce that represents the communities we serve. We welcome and encourage applications from all qualified candidates, and will consider all applicants without regard to race, color, citizenship, religion, sex, marital/family status, sexual orientation, gender identity, Indigenous status, age, disability, or individuals who may require accommodation. 

In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act (AODA), and other applicable legislation, Foundant is also committed to providing accommodations throughout the interview and employment process. Accommodations are available upon request for candidates participating in all aspects of the selection process. If you have accessibility requirements during the recruitment process and require accommodation, please contact hr@smartsimple.com.