Primary Functions:
- Accept inbound/outbound calls regarding new damage to power/gas/electricity, insurance/citizen inquiries, and investigator updates.
- Completes claim entry to a database consisting of damage and location information provided by 1st responders or field techs.
- Dispatch methods of communication include phone, email, and SMS.
- Communication may include routing personnel to specific territories, handling weather conditions, and advise of other hazards that may require safety precaution.
- Monitors field personnel in transit.
- Communicate effectively, professionally, clearly and courteously when receiving inbound calls and placing outbound calls.
- Follows escalation process for dispatch issues to Field Manager.
- Meet production expectations, handle time and other key performance indicators as stated by employer and Client.
The above declarations are not intended to be an “all-inclusive” list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.
Required Knowledge, Skills & Abilities:
- Education requirement: Currently enrolled in high school, high school diploma or equivalent.
- Ability to proficiently use Microsoft Office Applications such as Word, Excel, and Outlook.
- Ability to use web-based database tools.
- Superior communication and people skills.
- Good decision making and problem-solving skills.
- Quickly learns new processes.
- Clear, articulate speaking voice.
- Must be able to read computer-generated scripts and can multi-task.
- Must be organized with the ability to handle a high volume of utility dispatch calls.
- Must be reliable & punctual.
- Be an Active contributor in a positive team environment.
- Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.
Work at Home Requirements:
- Current minimum speed requirements are 30 mbps download x 5 mbps upload speeds, preferably through broadband cable or fiber optic services.
- Excellent critical thinking skills, problem solving and strategic thinking abilities.
- Working knowledge of computer equipment and technology and the implementation of such within an office/business environment.
- Maintain a high degree of accuracy and great attention to detail.
- Communicate effectively, professionally, clearly, and courteously with customers.
- Proficient in information management programs and MS Office.
- Ability to work in fluid and ever-changing situations.
- Willingness to adapt to Auxillium’s highly positive culture as a supportive Team Member.
Job Location:
Orientation and the first week of training will be in person at our contact center located in La Junta, CO OR Pueblo, CO. Applicants must be able and willing to train in-house during training and nesting. This is work from home, temporary position during overnight hours.
Position Type:
90-day Probationary period
Full-Time/Temporary
Hours / Schedules:
Monday - Thursday 5PM - 4AM
Benefits:
Auxillium offers a competitive benefits package for full-time regular employees which includes a competitive pay rate, paid time off program, 401K, medical, dental, and vision plans.
Pay:
$16.25 per hour