About the role
The Overnight Application Monitoring Analyst ensures continuous operation of PureFacts' applications during non-business hours, focusing on data processing and system health monitoring.
What you'll do
Application Monitoring
- Monitor all PureFacts applications during 11PM – 7AM EST
- Ensure successful completion of overnight data processing
- Identify and respond to system alerts and issues
- Perform regular system health checks
Issue Resolution
- Troubleshoot and resolve Level 1 overnight processing issues
- Identify Level 2 (infrastructure) and Level 3 (product engineering) issues requiring specialized support
- Initiate emergency escalation procedures for critical Level 2/3 issues per defined protocols
- Escalate critical issues to appropriate managers/director, DEVOps & DBA
- Ensure data availability for start of business day
- Document all incidents and resolutions
Handover Management
- Prepare detailed handover reports for day team
- Document any pending issues or required follow-up
- Maintain communication logs for all incidents
- Update relevant stakeholders on overnight activities
- Implement continuous improvement suggestions based on overnight operations
Qualifications
- Strong technical troubleshooting skills
- Basic SQL and server environment knowledge
- Ability to work independently during overnight hours
- Excellent decision-making and problem-solving abilities
- Strong written communication skills for handover documentation
Success Metrics
- System uptime during overnight hours
- Data processing completion rates
- Critical issue response time
- Handover documentation quality
Tools & Technologies Used
- JIRA Service Desk
- Microsoft SQL Server
- System monitoring tools
- All PureFacts applications