Mission

The Mission of the Outreach Specialist is to support the processing of initial credentialing and recredentialing for providers and facilities. As a key contributor, you will ensure communications across omni channels (email, fax, and phone) reach providers and clients timely.  Ensuring we remain in compliance with all regulatory standards and turn-around times, you also perform in-depth analysis on these processes to create scalable improvements where needed and participate in special projects as needed. 

Outcomes

• Coordinate and execute omnichannel outreach (email, fax, and phone) 
• Work closely with the Outreach Manager and Lead , to ensure operational transparency, accountability, and collaboration between groups
• Contribute to and reference reporting dashboards and monitoring trends;  share actionable insights and make recommendations based on results
• Conduct research into issues related to your work; report out to the team  
• Monitor daily program automations and data processes; troubleshooting when necessary and improving when possible
• Offer insights to our product team to advise on product enhancements and adjust workflows to account for andros changing technology; serve as a primary tester and subject matter expert when new products related to your processes are being developed
• Take on and build out new processes as we expand our service offerings within the outreach space
• Demonstrated ability to deliver in a deadline driven environment in line with associated SLA’s and KPI’s
• Independent mindset with proven ability to prioritize workload according to expected outcomes 
• Ability to follow available resources and apply critical thinking to each task to offer contributions in evolving processes and optimizing tasks

Role Specific Competencies

• Attention to Detail - You mind the details so nothing slips through the cracks.
• Critical Thinking -  We’re expecting you to challenge the way we do things and present new ideas for improvement, no matter how small the change is.
• Data Driven - you’re well-versed in Google Sheets; bonus points if you have experience manipulating large sets of data.
• Communication - You are concise, articulate, and timely in all modes of communications. 
• Inquisitive -  You don’t let a fast pace of work or a complicated process stop you from asking questions and figuring out what is really going on.
• Follow-through on Commitments - You live up to verbal and written agreements without fail.
• High Standards - You lead by example and expect personal performance and team performance to be nothing short of the best.
• Technical proficiency:  Jira and Google Suite experience required.  Zendesk experience a plus
• Credentialing knowledge:  credentialing processing and NCQA experience preferred

~$57,000 salary