We are hiring Healthcare Survey Agents to support our client. In this role, agents will conduct outbound calls to hospitals and healthcare clinics to complete brief surveys related to their after-hours and emergency response protocols. Strong communication skills, professionalism, and attention to detail are essential for success in this role.
This is a full-time, remote opportunity for residents of the following states:
AL, GA, ID, IA, IN, KS, LA, MI, MS,, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Requirements- Minimum 1 year of customer service/call center or office experience required
- Technical savvy able to toggle between multiple browsers & systems using dual monitors
- Strong verbal and written communication skills
- Self-motivated, dependable, and able to work independently
- Must be 18 years of age
- Must pass a background check in compliance with state and federal laws
- Previous remote work experience preferred
Responsibilities- Make outbound calls to hospitals and healthcare clinics across the U.S.
- Conduct brief surveys focused on after-hours and emergency response protocols
- Ask approximately 3 standardized questions per call
- Accurately document responses during each call using provided systems
- Maintain a professional and courteous demeanor with healthcare staff
- Follow call scripts and guidelines to ensure consistency and compliance
- Handle a high volume of calls while maintaining quality standards
- Protect confidential information and adhere to company policies
- Communicate any issues or escalations to supervisors as needed
- Meet performance and attendance expectations in a remote work environment
Work Schedule & Compensation- Hours: Full-time, 40 hours/week
- Shifts: Monday–Friday 11:00am-7:30pm EST
- Training: Paid, typically 2 week, Monday–Friday, 10:30 AM –7:00 PM EST
- Pay: Starting at $14/hour + $1/hr shift differential for nights/weekends
- Status: Full time- Benefit (40 hrs) eligible 1st of month after 60 days
Equipment & Work Environment- Company-provided equipment for full-time, permanent employees
- Must have a secure, high-speed internet connection and dedicated workspace
- Childcare for anyone 4 years of age and younger is required.
$14 - $14 an hour
If you're a good communicator and looking for a steady, full-time work-from-home job, this could be a great fit for you