Outbound Coordinator

The Outbound Coordinator is responsible for managing a variety of tasks within the Outbound team, processing and fulfilling interpretation requests from our clients, and scheduling Interpreters using LSA's network of Independent Contractors.

• Maintains a high level of customer service while assisting clients, interpreters and internal customers over the phone, via email, and chat. In addition, completes outbound calls to address client/interpreter needs.
• Accurately gather and process information to fulfill interpretation requests via phone, online, or email. Performs necessary next steps to assign an appropriate Interpreter or Agency Partner.
• Ensure timely follow-ups and updates to clients and interpreters via phone and email.
• Utilize available resources for independent problem-solving and escalate other issues or concerns as appropriate.
• Adhere to personal attendance schedule and arrive for work on-time. Communicate with call center managers, as appropriate, when issues arise.
• Maintain full confidentiality and always adhere to LSA's security policies.
• Perform other duties as assigned.

• Contact center experience with high-volume outbound calling proficiency.
• Strong oral and written communication skills with the ability to interact professionally with clients across various industry sectors.
• Ability to manage multiple tasks effectively while maintaining attention to detail.
• A desire to learn, take on new challenges, and grow within the organization.
• Must be familiar with Microsoft Office Suite and demonstrate the ability to type 30 wpm.
• Basic interest in foreign cultures required. (knowledge of foreign languages is a plus).

• Monday- Friday, 9:00am to 5:30pm 

LSA has been recognized as a top workplace in 2023, 2024 and 2025 by Top Workplaces in the USA and the Philadelphia Inquirer’s Top Workplaces! Please view our profile via the following link: https://topworkplaces.com/company/language-services-associ/

LSA Provides a great benefits package to full-time employees. We offer Medical, Dental, Vision, 401k with partial match, and other employer covered benefits. Reach out to set up an interview and learn more!

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Stefan Suchanec at 800.305.9673

Founded in 1991 by Laura K.T. Schriver, LSA offers a full range of premier language-based services.  With over 240 employees and a network of more than 3,000 Independently Contracted global Linguists, LSA fulfills the multicultural communication needs of more than 2,000 clients worldwide, in over 230 languages, across virtually every industry segment.  LSA is conveniently located in Horsham, minutes from the PA Turnpike, in a business center with ample free parking and beautiful landscaping.  LSA offers a competitive benefits package with a generous 401k match for qualifying employees.  For more information on LSA, please visit www.lsa.inc

LSA is an Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  EEO IS THE LAW 

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

LSA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the LSA’s legal duty to furnish information. 41 CFR 60-1.35(c)