The Opportunity...
We are looking for individuals who are ready to make an impact from day one! This position will be part of the Patient Advocate team and will be responsible for providing direct support primarily to patients and their families, and occasionally to orthodontic practice staff via phone, email and online chat with respect to technical support, billing and collections, and insurance. We’ll go through how you will impact patients and practices.
Within 1 month you will...
- Attend on-boarding and learn about OrthoFi’s culture.
- Train in our OrthoFi Software.
- Complete customer service and collections specific on-boarding curriculum
- Complete training on insurance.
- Shadow multiple customer service team members.
- Begin making outbound contact with financially responsible parties.
Within 2 months you will...
- Train on inbound call types.
- Handle all outbound and inbound communications with financially responsible parties with assistance.
- Create Salesforce cases for advanced follow up on accounts.
Within 3 months you will...
- Independently handle all outbound and inbound communications with financially responsible parties.
- Effectively contribute to service levels and collections operations.
- Maintain a quality average score of 90%-100%.
- Maintain a volume of 45 calls per day on average.
You’ll be a good fit if you
- 1+ year of Orthodontic/Dental industry experience; specifically with insurance
- Have prior experience in customer service and/or call center functions
- Commitment to 100% customer satisfaction
- Excellent communication skills - written, verbal and active listening
- Exhibit empathy and compassion for patients
- Ability to maintain a professional demeanor
- Strong technical aptitude; ability to multi-task and navigate multiple systems
- Ability to adapt to change quickly
- Strong judgment and decision making abilities
- Natural curiosity with a strong aptitude to learn quickly
- Solid organizational skills
- Orthodontic/Dental industry experience a plus
What’s in it for you
- Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
- Flexible PTO
- Employer HSA contribution
- 9 Company Paid holidays
- 401(k) match, 2% after 90 days of employment
- Supportive culture with one-of-a-kind growth opportunities
- Option to work from home or in the office
- Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
- Company and team outings
- Peer-to-peer recognition program
- Vendor discounts
Compensation range: $19.50/hour
**Please note that the above compensation information is a good faith estimate for Colorado-based hires only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
Work Authorization: You must be authorized to work for any employer in the US.
Physical Requirements and Work Environment
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets. The noise level is moderate.
- This is a largely sedentary role and sitting will be required for long periods of time
- Standing, lifting, reaching, bending, stooping will be frequently required
- Climbing, balancing, crawling may be occasionally required
- Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions