Operations Manager, Strategic Initiatives

The Mindshare Referral Program represents one of Talkiatry's biggest strategic bets for 2024 and beyond. This program is critical to our vision for transforming how mental healthcare integrates with traditional medicine. We are building the infrastructure that will help millions of patients access care when they need it most. We've proven the model works - now we're scaling it. 

That's where you come in. As Operations Manager within our Strategic Operations team, you'll lead the engine that turns referrals into patient care. You'll build and manage the team responsible for ensuring every patient's journey, from referral to first visit, is seamless and efficient. This isn't just an operations role - it's an opportunity to directly impact how thousands of patients access mental healthcare. 

We're looking for someone who combines operational excellence with strategic vision. You'll need to build scalable processes, lead high-performing teams, and continuously improve the patient experience. If you're ready to transform how healthcare organizations connect patients to care, this role is for you. 

About Talkiatry:

Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low, and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

You will:

Patient Experience Strategy 

Design and optimize the patient journey from referral receipt to successful care connection 

Build and refine workflows that deliver consistent, high-quality patient experiences 

Create frameworks for measuring and improving operational performance 

Develop insights that drive continuous process improvement 

Operationalize a culture of hospitality led support  

Team Leadership & Growth 

Build and lead a high-performing front-line team of Patient Care Coordinators 

Own referral conversion metrics and drive systematic improvements 

Coach and develop team members to deliver exceptional service 

Manage relationships with key stakeholders internal and external to the organization 

Systems & Scale 

Design scalable processes that maintain quality as volume grows 

Create and maintain operational dashboards to drive performance 

Implement and optimize tools that support efficient operations 

Lead pilot programs to test and validate process improvements 

• 5+ years of operations management experience, healthcare preferred 
• Track record building and leading customer service teams 
• Strong analytical capabilities with focus on process improvement 
• Experience using data to optimize operational performance 
• SQL proficiency required 
• Experience with ServiceNow preferred 
• Excellence in stakeholder management and cross-functional collaboration 
• Bachelor’s degree required 

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 

Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation & IER Right to Work. 

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.