Operations Manager

At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk robot is our vision for the future. It’s designed to take deliveries away from congested streets, make deliveries available to more people, and benefit local businesses.

The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while doing commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.

Who We Are

We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems leveraging robotics, machine learning and computer vision, among other disciplines, with a mindful eye towards the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated dynamic problems is collaboratively and respectfully.

Role Overview

Serve is seeking an Operations Manager to manage logistics operations, including managing shipment schedules, booking shipments, managing & analyzing shipment data, and supporting the continuous development of streamlined & automated processes. Successful candidates will be highly organized, detail-oriented, tech savvy, and have a bias for action with the ability to plan ahead and take proactive steps to stay ahead of schedule. This is a great role for tech savvy operators who are interested in learning how to build cutting-edge processes and systems to manage logistics.

Responsibilities

• Manage shipping schedules to ensure they are aligned with organizational needs

• Allocate product based on needs (QA, Dev, advertising, market operations, etc.) and ensure the specifications of the product to be shipped aligns with recipient needs

• Plan and book shipments

• Prepare shipping documentation

• Oversee processes for shipment tracking and alerting

• Manage and monitor ongoing shipments

• Monitor logistics invoicing and payments to ensure alignment with quotes

• Management & analysis of shipment data

Qualifications

• 3+ years of experience in a logistics, data analyst or supply chain role.

• Highly organized and detail oriented.

• Highly skilled in leveraging spreadsheets (Excel, Google Sheets), cloud file storage solutions (Drive, SharePoint, etc.), and ERP systems to streamline workflows and optimize efficiency.

• Ability to work independently and navigate ambiguous situations.

What Makes You Standout

• Logistics experience including international shipments, and dangerous goods shipments (lithium ion battery) shipments.

• Highly technical with understanding of data management and automation using Python, SQL, REST APIs, etc.