Operations Center Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Operations Center Analyst in United States.

In this role, you will be part of a high-performing Service Continuity environment focused on monitoring, triaging, and resolving operational and client-facing system issues within a complex healthcare technology ecosystem. You will act as a key coordination point between technical teams, ensuring that incidents and anomalies are quickly identified, properly classified, and efficiently resolved. The position involves hands-on troubleshooting, workflow management, and continuous collaboration across engineering, operations, and client-facing teams. You will also contribute to improving operational processes and enhancing system reliability through data-driven insights and structured documentation. This is a highly collaborative role where your work directly supports service continuity and customer success in a fast-paced, mission-driven environment. It offers strong exposure to cross-functional teams and enterprise-scale healthcare systems.

Accountabilities:

Monitor, triage, and coordinate the resolution of client and system issues affecting operational workflows and data exchange processes
Investigate incidents, assign ownership, track resolution progress, and ensure timely communication across stakeholders
Support configuration tasks and troubleshooting activities to enable client use cases and resolve processing failures
Collaborate with cross-functional teams including engineering, infrastructure, account management, and implementation
Develop and maintain documentation, knowledge base articles, and troubleshooting playbooks
Identify and drive process improvements to enhance efficiency, reliability, and service continuity
Participate in status meetings, reporting activities, and operational performance tracking

Requirements:

2+ years of experience in a technology, healthcare, or information exchange environment
Bachelor’s degree or equivalent professional experience
Experience working in HIPAA-regulated environments is preferred
Strong IT support and application troubleshooting skills
Familiarity with EDI X12 transactions and healthcare data exchange concepts
Understanding of SQL and relational databases
Exposure to file transfer protocols and basic scripting languages such as PowerShell, Python, or JavaScript
Strong analytical, problem-solving, and research capabilities
Ability to manage multiple priorities in a fast-paced environment
Excellent organizational skills and attention to detail
Strong ownership mindset and ability to drive workflows to completion

Benefits:

Competitive salary with bonus structure
Comprehensive healthcare, dental, and vision coverage
HSA company contributions and 401k match from day one
Unlimited PTO for salaried employees and generous holiday policy
Wellness reimbursement program for fitness and health activities
Education reimbursement to support continuous learning and development
Paid parental leave for all parents, including adoptive parents
Inclusive culture with employee resource groups and diversity initiatives
Fully remote-first flexibility with collaborative virtual work environment
Strong focus on career growth, training, and internal mobility opportunities.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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