Join The House of Mercier as an Online Support Ticket Assistant! This is an exciting opportunity for those looking to start their journey in customer service, as no prior experience is required. In this fully remote role, you will be responsible for handling customer inquiries and support tickets, ensuring that our clients receive the assistance they need promptly. If you are enthusiastic about providing outstanding customer service and thrive in a remote work environment, we want to hear from you!
Responsibilities
- Respond to customer inquiries via support tickets in a timely and professional manner.
- Identify customer issues and guide them toward appropriate solutions.
- Document customer interactions accurately for future reference and quality assurance.
- Collaborate with team members to enhance overall customer satisfaction.
- Participate in ongoing training sessions to improve your product knowledge and skills.
- Keep a positive attitude and approach every customer interaction with enthusiasm.
- Contribute to a supportive and friendly online environment for customers.
Requirements
- No previous experience needed; a willingness to learn is key.
- Strong written communication skills are essential.
- Ability to work effectively and independently in a remote setup.
- A customer-centric approach with a passion for helping others.
- Basic computer skills and familiarity with online tools.
- A positive and friendly personality is a must.
- An interest in luxury retail or online shopping is a bonus.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks