The House of Mercier is excited to announce an opening for the role of Online Order Support Agent! This fully remote position is perfect for individuals eager to embark on a customer service career with no prior experience required. You will be instrumental in ensuring a smooth and enjoyable shopping experience for our customers as they navigate their online orders.
Responsibilities
- Provide exceptional support to customers regarding their online orders through various communication channels, including email and chat.
- Assist customers in placing orders, tracking shipments, and answering any queries regarding our products.
- Address customer concerns and complaints with empathy and professionalism, ensuring a positive resolution.
- Document all customer interactions accurately to assist in continuous service improvement.
- Collaborate with team members to promote a seamless customer experience across platforms.
- Stay informed about our product offerings to effectively guide and educate customers.
Requirements
- No experience necessary; we provide training to help you succeed!
- Proficiency in English is essential; knowledge of additional languages is an advantage.
- Strong communication skills, both written and verbal.
- A positive attitude and a dedication to customer satisfaction.
- Ability to work independently in a remote environment.
- Basic technological skills and comfort with online communication tools.
- Interest in luxury goods and a willingness to learn more about our offerings.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Work From Home
- Free Food & Snacks
- Wellness Resources
- Stock Option Plan
- Great Salary
- Other Perks