Online Communities Program Specialist

Company Description

Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication, speech, and quality of life for people with communication impairments.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

Purpose: The Online Communities Program Specialist is accountable for assisting in the day-to-day operations of The Lingraphica Community programs, which provide daily, virtual support group and conversation group sessions for individuals with communication disorders and their care partners. The primary responsibilities of this position will include building and launching new session events, developing session content, facilitating sessions, engaging with and supporting members as well as facilitators, and supporting future program offerings and expansion. This position is critical for the growth of our online community programs.   

Essential Duties & Responsibilities 

• Create and launch virtual session events for multiple online communities 

• Monitor and respond to member and facilitator email inquiries 

• Facilitate regular virtual conversation & support group sessions   

• Collaborate with the Online Communities Manager to support program initiatives  

• Represent Lingraphica program offerings with consumers and SLPs  

• Assist with the planning and execution of content for virtual sessions and other member engagement opportunities  

• Identify new relationships and nurture existing relationships with communication disorder organizations, universities, and clinicians  

• Coordinate special virtual events and session offerings throughout our various online communities 

• Create and launch member and facilitator-specific surveys as well as analyzing data to identify trends 

Other Duties & Responsibilities 

• Cross-team collaboration for day-to-day functions and project development  

• Assist with various marketing initiatives & campaigns as needed to promote online community offerings 

• Coordinate with our Digital Marketing Team on social media content creation and the management of our communities’ social media accounts 

• Other duties as assigned 

Qualifications

Knowledge, Skills, and Abilities 

• Excellent organizational skills and the ability to prioritize tasks, demonstrate proactivity, and workload flexibility 

• Strong technological skills, including use of Microsoft Office, Canva, and Zoom  

• Willingness to provide consistent world-class customer service 

• Strong communication skills, including speaking publicly to a large group  

• Possessing a creative mindset and being comfortable thinking outside the box and challenging the status quo 

Education & Experience 

• Associate’s degree in communication sciences & disorders or a related field, or a combination of education and experience, required 

• SLPA certification or some clinical experience with adult populations, preferred 

• Previous engagement or work experience with an aging population and/or the disabled individuals, required 

• Leading or participating in previous support groups (in-person or virtual), required 

• Proficiency with HubSpot, Slack, and forums/community platforms, preferred 

• Social media experience, preferred 

• Public speaking experience, preferred 

• Experience using project management tools, preferred  

Additional Information

Work Environment & Physical Demands  

Incumbent works from home and is expected to maintain a safe, productive work environment with secure internet access.  Must be able to operate a computer with or without a reasonable accommodation. 

Travel  

Travel to Lingraphica’s home office and to cities within the continental United States for company related meetings is required 2 times per year.   

Accommodations  

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/or abilities and physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

To learn more about Lingraphica, visit: www.lingraphica.com!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE. UU.