National Delivery Leader, Clinical Solutions ULS, NAR

The National Delivery Leader will provide strategic and operational leadership for clinical education delivery programs, ensuring successful execution, customer satisfaction, and continuous improvement. This role requires strong cross-functional collaboration, team leadership, and the ability to manage complex initiatives in a fast-paced healthcare environment.

• Lead the execution of national clinical education and customer adoption programs aligned with organizational goals and customer outcomes.
• Manage clinical education teams and oversee multiple specialty areas to ensure effective delivery of high-impact programs.
• Approve and manage complex customer projects while ensuring contractual, financial, operational, and quality requirements are met.
• Develop customer success strategies focused on feedback, continuous improvement, retention, and service excellence.
• Collaborate with senior leaders, product teams, sales, customer success, and global education stakeholders to create innovative solutions.
• Drive operational and financial performance through budget management, resource optimization, risk mitigation, and KPI tracking.
• Manage course offerings to achieve participation, financial, and operational objectives.
• Oversee physician speaker relationships, including sourcing, performance management, and cost optimization.
• Develop team capabilities through coaching, talent development, and performance management.
• Promote the use of AI tools and emerging technologies to improve productivity and support strategic initiatives.

Requirements:

The ideal candidate will be an experienced healthcare or business operations leader with a strong background in clinical education, customer success, and complex program management. This role requires strategic thinking, strong communication skills, and the ability to lead teams while managing multiple stakeholders.

• 5+ years of leadership experience in business operations, clinical education, customer success, healthcare services, or a related field.
• Experience leading teams and managing complex cross-functional programs.
• Experience within ultrasound, medical imaging, or healthcare technology strongly preferred.
• Bachelor’s degree in Business, Healthcare Administration, Education, Clinical Sciences, or a related field; MBA preferred.
• Strong skills in strategic planning, program management, change management, and continuous improvement.
• Experience with stakeholder management, budget planning, resource allocation, KPI management, and risk assessment.
• Knowledge of quality management systems, customer success methodologies, and physician faculty management preferred.
• Clinical certifications such as RDMS or RDCS and adult education certifications are a plus.
• Strong business acumen with the ability to connect operational decisions to measurable outcomes.
• Exceptional communication, collaboration, and leadership abilities.
• Ability to travel regularly, including overnight travel (approximately 30%).
• Authorized to work in the United States without requiring current or future sponsorship.

Benefits:

• Competitive base salary range:
  • $117,000–$186,000 depending on location and experience.
  • Higher geographic ranges available in select states, up to $208,300.
• Potential additional compensation opportunities, including annual incentive bonuses and long-term incentives.
• Comprehensive healthcare and wellness benefits package.
• Generous paid time off program.
• 401(k) plan with employer match up to 7%.
• Health Savings Account (HSA) with company contributions.
• Employee stock purchase plan.
• Education reimbursement opportunities.
• Career development opportunities within a global healthcare technology environment.
• Remote-based work structure with national impact and collaboration opportunities.