Position Title: Merchant
Department: Field Operations
Location: Remote
Reports To: Senior Director of Operations
Installation Made Easy (“IME”) provides software and process management that enable retailers and contractors to offer installed home improvements to homeowners in a convenient, consistent, and affordable manner. IME senior management has over 100 years of retail management and home improvement industry experience.
The Merchant’s primary responsibility is to drive growth in their assigned product categories to increase sales, enhance competitiveness, and improve customer satisfaction across partner networks. Additionally, the Merchant serves as the subject matter expert for their assigned categories, with a strong emphasis on performance from day one.
To achieve these goals, the Merchant will analyze market trends, customer behavior, and competitor performance to inform category strategy. They will conduct regular business reviews to assess performance, identify opportunities, and implement improvements. A key responsibility includes forming a comprehensive promotional strategy sponsored by IME, retailers, manufacturers, and service providers to gain market share.
This position is highly visible within the company and will have frequent interaction with senior leadership. The Merchant will also collaborate with various departments such as Compliance, Licensing, Central Processing, Business Development, and Customer Solutions.
An ideal candidate will be results-driven, focused on service initiatives, and capable of optimizing category performance while aligning strategies in a unique operating structure without direct internal employees. This candidate will act as the key link between the company and its partners while serving as a subject matter expert and interfacing with multiple internal departments.
Essential Functions:
- Own and manage strategic direction for assigned product categories to drive sales growth, competitiveness, and customer satisfaction across partner networks.
- Be a subject matter expert for assigned categories with a large emphasis on performance.
- Analyze market trends, customer behavior, and competitor performance to inform category strategy.
- Form a comprehensive promotional strategy, sponsored by IME, Retailers, Manufacturers and providers to drive market share.
- Execute regular business reviews to assess performance, identify opportunities, and implement category improvements.
- Act as the primary point of contact for manufacturers and large-scale enterprise partners, driving alignment and execution on strategic initiatives.
- Maintain strong vendor and manufacturer relationships, managing day-to-day engagement while negotiating long-term strategies and agreements.
- Provide strategic feedback on partner and category performance to align efforts and ensure mutual success.
- Ensure accurate and consistent category information across all partner-facing and consumer-facing platforms.
- Work with marketing teams to influence promotional strategy, visual merchandising, and creative campaigns.
- Contribute to supplier evaluations, compliance tracking, and continuous improvement initiatives across the business.
- Stay active in the industry through trade shows, factory visits, and customer-facing events to maintain category expertise and identify new business opportunities.
- Perform other duties as required
Requirements
Minimum Qualifications:
- High School diploma or equivalent
- 3+ years of proven experience in home improvement categories such as MEP (Mechanical, Electrical, Plumbing), Flooring, or Exteriors, with a strong understanding of product lines, installation processes, and vendor/contractor coordination in these areas.
- 3+ years of retail experience
- Professional demeanor.
- Sound judgment and strong problem-solving ability.
- Excellent communication skills, both written and oral.
- Ability to interact effectively with all levels of an organization, including executive and C-level
- Exceptional organization skills.
- Ability to juggle multiple projects at a time, while maintaining efficiency and sharp attention to detail.
- Ability to adapt to changing or multiple priorities.
- Ability to travel at least 50% of the time
Preferred Qualifications:
- Bachelor’s Degree in Business Management, Project Management, or related discipline.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times.
The Merchant position may require travel greater than 50% of the time. The Merchant may be asked to perform additional tasks that are not listed above. In addition, the list of primary responsibilities may change over time.
Benefits
Benefits to working with IME:
- 100% remote work environment
- Employer provided equipment.
- Medical, dental, and vision insurance
- Health savings plan includes employer contribution to health savings account.
- Medical and dental flexible spending accounts
- Company paid basic life, short-term disability, and long-term disability insurance.
- 401K plan with employer match
- Company matches 100% of the first 4% of salary deferrals.
- All contributions, including employer contributions, are 100% vested immediately.
- Employee discount program for Electronics, Groceries, Travel, Entertainment, and more
- Employee assistance program
- Pay on demand.
- Critical illness, hospital indemnity, group accident, and legal insurance
- Paid time off.
- And more!
We are an Equal Opportunity and Drug-Free Workplace.
The Job Description is not an exhaustive statement of all duties, responsibilities, or qualifications of the job, nor is it intended to limit opportunities for necessary modifications. The Job Description does not constitute an employment contract of any kind.