Member Support Associate

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Member Support Associate in United States.

This role is centered on delivering exceptional, human-first customer support within a fast-growing, remote-first environment focused on simplifying healthcare benefits. You will be on the front lines, assisting members through phone, email, and chat while helping them navigate questions related to their accounts and benefit products. The position requires strong empathy, clear communication, and the ability to solve problems efficiently in real time. You will support users during both routine inquiries and high-volume seasonal periods, ensuring each interaction is handled with care and accuracy. The role is ideal for someone who enjoys helping others, thrives in a structured yet dynamic environment, and can remain calm under pressure. You will also collaborate on improving support processes and contributing to a seamless member experience. This is a great opportunity to grow within a mission-driven company focused on making benefits more accessible and understandable.

Accountabilities:

Provide responsive customer support via phone, email, and chat to assist members with benefit-related questions and account issues
Deliver accurate, timely, and empathetic resolutions to ensure a positive customer experience
Troubleshoot and simplify complex issues across various products and support scenarios
Document and report product bugs, incidents, and data issues using internal systems such as Jira
Collaborate with internal teams to escalate and resolve technical or account-related issues
Maintain high service quality during peak periods, including open enrollment and tax season
Ensure clear communication of policies, processes, and solutions to members
Contribute to continuous improvement of support workflows and customer experience

Requirements:

Strong communication skills, both written and verbal, with the ability to explain complex topics clearly
High level of empathy, patience, and customer-first mindset
Ability to multitask, stay organized, and manage multiple systems simultaneously
Comfortable working in a fast-paced, high-volume support environment
Strong problem-solving skills with attention to detail and accuracy
Ability to remain calm and effective under pressure
Willingness to work a fixed weekday shift (10:30 AM–7:00 PM MT)
Reliable high-speed internet connection and dedicated remote workspace
Experience in customer service or support roles is preferred
Spanish fluency is a plus but not required

Benefits:

Competitive hourly compensation ranging from $22 to $28 USD depending on experience and location
Comprehensive healthcare coverage including medical, dental, and vision insurance
Health Savings Account (HSA) with employer contributions
Flexible Spending Accounts (FSA) options
401(k) retirement plan
Paid time off, holidays, and additional wellness and personal days
Remote-first work environment across the United States
Home office and wellness stipends
Mental health support and employee assistance programs
Life, disability, and supplemental insurance coverage
Additional perks including employee discounts and lifestyle benefits.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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