Marine Cargo Claims Manager

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.   

We are searching for a motivated, positive individual to join our claims team as an Ocean Marine Cargo Claims Manager. Responsible for a managing the Cargo Marine claims team. Ensures that claims are analyzed for coverage, are adjusted, and paid properly within company guidelines. Demonstrate leadership, organizational and management skills. Develop and maintain strong relationships with brokers and clients. Coordinating and managing communication with internal and external stakeholders (e.g., Underwriting, reinsurers, external vendors, etc.) to ensure the highest level of customer service.

Responsibilities.

• Direct management of Ocean Marine Cargo Claims

• Provide technical advice and guidance to team members.

• Investigate high exposure claims that involve complex issues and/or litigation – requires qualified legal analysis.

• Evaluation of coverage liability and damages

• Develop relationships with internal and external partners.

• Recruit, hire, and retain top talent.

•  Develop relationships with internal and external partners.

• Collaborate on coverage disputes and litigation matters.

• Formulate claims and litigation strategies.

•  Manage claims costs and collaboration with other teams.

• Support underwriting, provide feedback on trends.

• Presentations for management, Underwriters, Insureds, and brokers

• Identify trends and formulate strategies for claims handling.

• Actively coach and mentor direct reports

• Use Metrics to manage claims Processing and Administration

• Investigation and Reserving of Claims.

• Drive effective subrogation/salvage processes.

• Ensure all claims handled within authority limits and in line with our procedures and guidelines.

• Selects vendors, lawyers, independent surveyors, and monitor expenses paid too these vendors to ensure service quality.

• Conduct quarterly audits.

• Reviews and analyzes claim reports to identify and address trends.

• Develops and implements strategies to correct adverse trends.

Required Skills, Knowledge, and Behavioral Characteristics:

• Strong claims technical knowledge, and legal exposure is essential. Expert understanding in relevant products, wordings, terms and conditions and coverages.

• Five or more years of experience of Managing  Ocean Marine claims department.

• Ability to mentor and develop employees.

• Demonstrate leadership, organizational and management skills.

• Technical knowledge in complex coverage analysis

• Claims Handling: Expert knowledge of claims handling process from notification to settlement and recovery.

• Strong Litigation Management Skills required. An understanding of relevant legal processes and procedures, litigation management, Attend mediations.

• Excellent people skills:  strong written communication skills, ability to communicate clearly and effectively across various levels in the organization.

• Capable of working and collaborating with virtual team members.

• Ensure the use of best practices and compliance with all Company policies.

• Approaching tasks proactively and anticipating needs. Thinking quickly and prioritizing multiple work streams.

• Proficiency in Microsoft Office including Excel, Word.

• Some Travel may be required.

• Four-year college degree preferred.

This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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