Managing Director (MD) - Software Business (Americas)

About Valsoft

Valsoft Corporation acquires and develops vertical market software companies through a buy-and-hold strategy. Unlike traditional private equity, we don’t flip companies—we operate them for the long term.
Our decentralized model allows each business to maintain its entrepreneurial spirit while benefiting from shared expertise, technology, and best practices across our portfolio.

Founded in Canada in 2015, Valsoft has expanded to a global network of 118+ companies, each focused on delivering best-in-class, mission-critical software solutions. We invest in well-established businesses, partnering with management teams to build sustainable, industry-leading organizations.

About Fluent Software Group

Fluent Software Group is one of Valsoft Corporation’s operating groups—a global leader in acquiring and operating vertical market software companies. Fluent focuses on businesses serving specialized industries, where focus and expertise matter most.

We provide a permanent home for founders and their teams, ensuring their companies continue to thrive while gaining access to resources, technology, and operational playbooks that accelerate sustainable growth.

About the Role

We are seeking a Managing Director (MD) to lead one of our B2B software businesses. This role provides strategic and operational leadership across all major business functions, including sales and marketing, R&D, customer success, professional services, finance, and human resources.

As Managing Director, you will be accountable for driving the company’s performance, fostering a culture of excellence, and ensuring sustainable growth through innovation, operational discipline, and strong leadership.

This is an exceptional opportunity for a driven, entrepreneurial leader eager to make a tangible impact within a growing portfolio of software companies.

Key Responsibilities

Strategic Leadership

• Own the long-term vision, strategy, and financial and operational objectives for the business.
• Define clear goals around growth, profitability, customer care, and operational excellence.
• Lead quarterly and annual planning processes and ensure execution against defined KPIs.

Sales and Marketing

• Drive revenue growth by identifying new business opportunities and executing sales strategies.
• Lead sales operations to improve scalability, forecasting, and process discipline.
• Oversee the development and implementation of marketing strategies to enhance brand visibility.
• Manage key customer relationships and strategic partnerships.
• Utilize CRM tools to improve forecasting accuracy and reporting (e.g., NRR, MRR, CAC/LTV).

Customer Success

• Implement and optimize customer success programs to enhance client satisfaction and retention.
• Monitor key metrics such as NPS, satisfaction scores, and support resolution times.
• Ensure the business maintains a strong customer-first culture.

Research & Development

• Oversee product roadmap development and alignment with market needs.
• Balance investment between innovation and product maintenance.
• Foster collaboration between product management and engineering to ensure timely, high-quality releases.

Professional Services

• Ensure delivery of profitable and high-quality projects.
• Monitor utilization rates, project margins, and customer feedback.
• Develop and refine operational playbooks to scale service excellence.

Financial Management

• Drive performance in revenue growth, profit, customer retention, and expense management.
• Maintain accurate forecasts and oversee P&L, EBITDA, and ARR/NRR performance.
• Work with Valsoft leadership to set and meet financial and strategic targets.

Human Resources & Culture

• Partner with HR leadership to attract, develop, and retain top talent.
• Build and maintain a strong, values-driven company culture.
• Ensure compliance with local employment legislation.

Mergers & Acquisitions

• Collaborate with the Valsoft investment group to identify and execute M&A opportunities.
• Lead post-acquisition integration efforts, focusing on operational transformation and synergy realization.

Who You Are

• A strategic and results-driven leader with a passion for operational excellence.
• A collaborative communicator capable of inspiring and motivating cross-functional teams.
• Entrepreneurial and adaptable, with a hands-on approach to solving challenges.
• Deeply committed to customer success and long-term value creation.
• Skilled at balancing strategy with execution, and vision with measurable results.

Qualifications

• 3–8 years of senior leadership experience within B2B technology, software, or enterprise services.
• Proven track record managing teams and P&L in areas such as payments automation, document management, or ERP integration.
• Strong business acumen and experience developing and executing strategic plans.
• Demonstrated success in driving revenue growth and market expansion.
• Hands-on operational leader with expertise across multiple business functions.
• Exceptional leadership, communication, and stakeholder management skills.
• Legally authorized to work in the United States or Canada.

Nice-to-Haves

• Experience leading or integrating acquired businesses.
• Exposure to vertical market software and subscription-based (SaaS) models.
• Familiarity with financial metrics such as Rule of 40, ARR, and NRR performance.
• Background in customer success transformation or product-led growth initiatives.

What’s In It For You

• High Autonomy, High Impact: Operate independently and shape the strategic direction of a growing software business.

• Career Growth: Work directly with senior leadership and exposure to M&A, integration, and operational excellence within a fast-expanding global portfolio.

• Culture of Learning: Be part of a high-performance environment that values continuous improvement and professional development.

• Entrepreneurial Collaboration: Join a network of leaders across industries, where innovation and impact go hand in hand.

• Comprehensive Benefits & Perks: Competitive compensation, health and wellness coverage, and generous time off.

• Global Network: Access to mentorship and collaboration across Valsoft’s ecosystem of 100+ companies.

Join us and help scale software businesses the right way—without losing their entrepreneurial edge. At Valsoft and Fluent, you’ll have an impact from Day 1.

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