Manager, Quality Support Operations

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Quality Support Operations in United States.

This role offers the opportunity to lead a high-performing team responsible for optimizing support operations and ensuring excellence across all third-party vendor interactions. You will drive scalable business processes, partner cross-functionally to enhance operational efficiency, and influence strategic improvements across the support ecosystem. The position emphasizes leadership, process design, and quality management, ensuring a seamless and high-quality experience for both internal teams and external users. You will mentor program managers, guide change management initiatives, and track performance metrics to continually elevate the organization’s capabilities. This is a career-defining opportunity to combine operational strategy with people leadership in a dynamic, fast-growing environment that values transparency, collaboration, and user-centric outcomes.

• Lead a team of program managers to deliver high-quality support operations and business processes.
• Design, implement, and scale centralized processes that enable risk operations and other critical support functions.
• Partner cross-functionally to develop strategies that evolve support infrastructure and enhance operational efficiency.
• Own metrics and business outcomes associated with support processes, including user experience and operational effectiveness.
• Foster a team culture aligned with values of transparency, inclusion, empathy, and empowerment.
• Guide change management initiatives to enable and scale new quality processes across multiple workstreams.
• Support hiring, coaching, goal setting, and performance management for program management teams.

• 10+ years of experience in support operations, program management, consulting, business process analysis, or operations strategy.
• 8+ years of experience managing teams of program managers or equivalent leadership experience.
• Ability to manage multiple stakeholders with competing priorities and drive alignment toward shared goals.
• Skilled at tackling ambiguous problems and defining strategies that deliver measurable business impact.
• Strong critical thinking and data analysis capabilities, with experience handling large datasets.
• Proficiency in SQL or willingness to learn.
• Excellent communication skills with the ability to clearly convey complex topics to diverse audiences.
• Strong leadership presence with experience mentoring and developing high-performing teams.

• Competitive salary and performance-based incentives.
• Comprehensive healthcare coverage including medical, dental, and vision plans.
• Flexible time off policies and paid holidays to support work-life balance.
• Opportunities for professional development, career growth, and leadership training.
• Supportive, inclusive, and collaborative work culture that values transparency and empowerment.
• Participation in cross-functional initiatives and exposure to strategic decision-making.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1