About the role
The Manager, Program Onboarding & Advocacy (Manager, POA) plays a critical role in supporting the implementation of client programs, ensuring smooth onboarding from kickoff to production launch. This role collaborates with internal teams (Underwriting, Finance, Actuarial, Legal, Compliance, CAT, and Claims) and external stakeholders (cedants, PAs, brokers, states, and auditors) to facilitate operational efficiency and process optimization. The Manager will oversee day-to-day client interactions, manage deliverables, and support ongoing improvement initiatives.
The Manager, POA will assist in the development and execution of processes related to data management, program implementation, and operational efficiencies. This position will analyze business needs, provide structured solutions, and collaborate across departments to enhance overall effectiveness.
What you'll do
- Client & Stakeholder Coordination: Serve as a key liaison between internal teams and external partners, ensuring alignment on program implementation and ongoing operational needs.
- Project & Task Management: Balance priorities across multiple clients, tracking milestones, deliverables, and execution timelines.
- Communication & Reporting: Clearly document decisions, action items, risks, and next steps, effectively communicating across all levels of the organization.
- Process Optimization & Documentation: Support efforts to streamline operations, improve workflow efficiency, and document best practices.
- Operational Support & Issue Resolution: Identify and escalate critical issues requiring immediate attention, ensuring a proactive approach to problem-solving.
- Team Collaboration & Development: Provide guidance to junior team members, contribute to team knowledge sharing, and participate in hiring efforts as needed.
Qualifications
- Bachelor’s degree in business, finance, or a related field.
- Minimum of 5 years of experience in client relationship management, preferably in the insurance industry.
- Strong organizational and project management skills with experience handling complex workflows.
- Experience working in the commercial insurance industry and regulatory environment.
- Ability to travel up to 15% of the year.
Preferred Qualifications
- Familiarity with Policy Administration Systems.
- Experience using workflow management tools like Monday.com.
- Insurance process and workflow documentation.
Working Conditions:
- Requires a quiet work environment with regular sitting at a computer for extended periods of time.
- Regular use of hands and fingers.
- Frequent talking or hearing.
- Vision requirements: Close, distance, color, peripheral, focus and depth perception.
Additional Information
This is a remote position. Planned, in-office activities may be required on occasion (typically 2-4x per year).
You must live in the United States and be authorized to work in the United States without requirement of employment sponsorship/visa.