Manager, Customer Success (Mid-Market)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success (Mid-Market) in the United States.

This role offers the opportunity to lead and inspire a team of Customer Success Managers responsible for mid-market clients, ensuring adoption, retention, and measurable business outcomes. You will be a strategic partner in driving customer value, coaching your team, and fostering operational excellence across a portfolio of high-volume accounts. The environment is collaborative, data-driven, and focused on continuous improvement, with a strong emphasis on delivering customer success and scaling best practices. You will act as both a leader and hands-on problem solver, influencing cross-functional teams while ensuring clients achieve their goals. If you thrive in a people-first culture and enjoy coaching, strategy, and execution, this position provides significant impact and growth potential.

• Lead, coach, and develop a team of Mid-Market Customer Success Managers, including hiring, onboarding, performance management, and career growth.
• Drive customer value realization, adoption, and renewal readiness across the mid-market portfolio, ensuring clients achieve intended business outcomes.
• Ensure consistent execution of Customer Success methodologies, including success planning, engagement cadence, health scoring, and renewal practices.
• Act as an escalation point for complex or at-risk mid-market accounts while partnering with leadership to align on standards, objectives, and cross-segment priorities.
• Serve as the voice of the customer internally, providing insights and trends to influence Product, Services, and operational enhancements.
• Collaborate with Account Management to support renewals and identify expansion opportunities, maintaining a high gross retention rate.
• Leverage data and insights to monitor customer health, team performance, and proactively address risks.

• 6+ years of experience in Customer Success, Account Management, Consulting, or other customer-facing roles.
• 3+ years of people management experience, leading and coaching customer-facing teams.
• Proven ability to manage scaled customer portfolios while maintaining strong client relationships.
• Demonstrated success driving retention and business outcomes through structured success practices.
• Excellent communication and stakeholder management skills, with the ability to influence across teams.
• Analytical mindset, comfortable using data to inform decisions and improve processes.
• Experience partnering with Sales, Product, and Operations teams to deliver seamless customer experiences.
• Familiarity with Salesforce and Customer Success platforms; SaaS experience in Ethics & Compliance, Learning, or related domains is a plus.
• Strong interpersonal skills: integrity, accountability, and a customer-first approach, with the ability to foster a collaborative and inclusive team culture.

• Competitive base salary: $105,000 - $135,000, plus potential bonuses or commission.
• Flexible, remote-first work environment with global collaboration opportunities.
• Comprehensive health insurance, including medical and optional pet insurance.
• Generous time-off policy, including quarterly wellness days.
• Career development and ongoing learning opportunities.
• Bonus incentive plan and strong 401(k) matching.
• Supportive and inclusive culture that values accountability, collaboration, and continuous improvement.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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