Manager, Customer Success

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Success in United States.

In this role, you will lead and develop a team of Customer Success Managers, driving customer retention, satisfaction, and growth across mid-market and international accounts. You will act as a strategic partner to your team, enabling them with the tools, insights, and guidance needed to deliver measurable outcomes for customers. The role requires close collaboration with cross-functional teams, including Sales, Product, Implementation, and Marketing, to ensure consistent and high-quality customer experiences. You will oversee operational excellence, coach team members, and act as a senior escalation point, helping to resolve complex issues while promoting a culture of customer-centricity. This position offers the opportunity to influence strategy, scale a team, and contribute directly to customer success across a global customer base.

• Lead, coach, and manage a team of Customer Success Managers, providing ongoing 1:1 support, performance feedback, and professional development
• Drive customer retention and growth, including overseeing expansion opportunities and Gross Dollar Retention (GDR) targets
• Refine and optimize scalable customer engagement models for mid-market and international accounts
• Act as a senior escalation point for complex customer issues, providing guidance and solutions to ensure customer satisfaction
• Collaborate with Sales, Product, Marketing, and Implementation teams to advocate for customer needs and influence product and service improvements
• Monitor account health, track customer outcomes, and ensure consistent reporting and analysis to guide strategic decision-making
• Support international accounts by understanding regional compliance standards and adapting engagement strategies accordingly

• 5+ years of experience in Customer Success within the SaaS industry, including at least 2 years in a leadership role
• Experience managing mid-market or international accounts; familiarity with global compliance standards (GDPR, ISO) is a plus
• Strong understanding of customer success metrics, retention, expansion, and account health monitoring
• Data-driven, proficient in Customer Success platforms and CRM tools (e.g., Salesforce, Planhat)
• Excellent communication skills, able to convey complex technical or operational concepts to both technical and executive stakeholders
• Strong leadership, coaching, and team development skills
• Ability to operate effectively in a fast-paced, cross-functional, and global environment

• Competitive base salary ($115,000–$140,000) plus variable compensation and equity options
• Flexible hybrid work arrangements
• Comprehensive health, dental, vision, and wellness benefits
• Generous PTO, company holidays, and flexible scheduling
• Professional development opportunities, including mentorship programs and learning resources
• Collaborative and inclusive work culture with global exposure and career growth potential

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

 Why Apply Through Jobgether? 

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1