This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Onboarding in United States.
This role is centered on leading and scaling a high-performing onboarding organization responsible for guiding customers through the successful adoption of a global HR and payroll platform. You will oversee a team that ensures new clients experience a seamless transition from sales to full platform activation, while delivering a high-quality, structured, and customer-centric onboarding journey. The position combines people leadership, operational excellence, and cross-functional collaboration in a fast-paced, global SaaS environment. You will play a key role in improving onboarding workflows, enhancing customer satisfaction, and driving continuous process optimization. Acting as both a team leader and strategic operator, you will partner with Product, Sales, Support, and Engineering teams. This is an opportunity to shape how customers around the world successfully launch and scale on a mission-critical global platform.
Accountabilities:- Lead, manage, and grow a team of onboarding managers responsible for guiding customers through platform adoption and implementation
- Recruit, hire, train, and continuously develop team members to ensure strong performance and consistent onboarding quality
- Define, track, and ensure achievement of key performance indicators (KPIs) for onboarding success, efficiency, and customer satisfaction
- Serve as an expert on the platform, supporting the team in resolving complex onboarding challenges and customer escalations
- Oversee onboarding workflows to ensure customers experience a smooth, structured, and value-driven implementation journey
- Drive cross-functional initiatives to improve end-to-end customer onboarding experiences and reduce friction points
- Collaborate closely with Sales, Support, Operations, Product, and Engineering to align onboarding with broader business goals
- Identify and implement process improvements, automation opportunities, and workflow optimizations
- Provide coaching, feedback, and performance management to support continuous team development
- Lead strategic onboarding initiatives that enhance scalability, efficiency, and customer success outcomes
Requirements:
- 2–5 years of experience in Customer Onboarding, Customer Success, or similar roles within a B2B SaaS environment
- Proven experience managing or mentoring teams, ideally in customer-facing or operational roles
- Strong project management skills with the ability to anticipate needs, prioritize effectively, and execute in fast-paced environments
- High attention to detail with the ability to design structured onboarding plans and workflows
- Strong customer-centric mindset with experience building and maintaining long-term client relationships
- Excellent communication skills, able to explain complex concepts clearly in writing, presentations, and verbal discussions
- Ability to collaborate effectively across diverse, global, and cross-functional teams
- Strong problem-solving mindset with a focus on operational improvement and scalability
- Comfortable working in a remote-first, high-growth, and evolving environment
- Nice to have: experience with onboarding automation, process optimization, or global HR/payroll platforms
Benefits:
- Competitive compensation with fair and location-aligned pay structures
- Equity opportunities depending on role and eligibility
- Remote-first flexibility with optional access to shared workspaces
- Comprehensive and scalable benefits depending on country and employment status
- Opportunities for professional growth in a fast-scaling global SaaS environment
- Exposure to international teams and complex, high-impact customer journeys
- Inclusive and diverse work culture focused on collaboration and continuous learning
- Participation in a mission-driven organization shaping the future of global work.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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