This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Customer Enablement in the United States.
This role is a key leadership position within a high-growth SaaS environment, focused on scaling customer enablement and driving measurable value for enterprise and strategic customers. You will lead a team of Customer Experience Managers responsible for deep engagement with customers, ensuring adoption, retention, and long-term success with the platform. The position blends people leadership, operational excellence, and hands-on customer interaction in a fast-moving, collaborative environment. You will play a central role in shaping post-sales strategy, refining enablement programs, and improving customer-facing processes. Acting as both a coach and a player, you will directly influence customer outcomes while building a high-performing team. This is an opportunity to help define how customers experience and succeed with a leading product in the design and collaboration space.
Accountabilities:- Lead, coach, and develop a team of Customer Experience Managers supporting Mid-Market, Enterprise, and Strategic customers
- Define clear goals, performance expectations, and career development paths while fostering a high-performance and inclusive team culture
- Partner with Sales, Product, Support, and Marketing teams to ensure seamless customer experiences and alignment across the organization
- Build, refine, and scale customer enablement playbooks, workflows, and best practices to improve adoption and value realization
- Drive operational excellence through reporting, tooling, process optimization, and performance tracking across the team
- Act as a senior escalation point for strategic customers while maintaining direct engagement in key relationships when needed
- Represent the voice of the customer internally and influence product direction and strategic decision-making
- Support the evolution and scaling of post-sales functions in a high-growth SaaS environment
Requirements:
- 3+ years of people management experience in Customer Success, Customer Experience, or similar post-sales functions
- 5+ years of total experience in customer-facing roles within high-growth SaaS companies
- Strong ability to lead, scale, and motivate teams through periods of growth and change
- Customer-first mindset combined with strong strategic thinking and execution capabilities
- Proven ability to build structured processes, playbooks, and scalable customer success programs
- Excellent communication skills with the ability to engage effectively across executives, customers, and internal stakeholders
- Strong coaching and mentoring skills with a focus on team development and performance improvement
- Experience working in design, collaboration, or productivity SaaS environments is a plus
- Familiarity with design systems, product development workflows, or tools like Figma is an advantage
- Background in UX/UI, Design Ops, or frontend development is a plus
Benefits:
- Competitive base salary ranging from $153,000 to $269,000 depending on experience and location
- Equity package as part of total compensation
- Comprehensive health, dental, and vision insurance
- Retirement plans with company contributions
- Generous paid time off, company recharge days, and parental leave support
- Mental health, wellness, and employee assistance programs
- Learning and development stipend to support continuous growth
- Home office and cell phone reimbursement support
- Flexible remote work options within the United States or access to US hub offices
- Inclusive, collaborative, and innovation-driven company culture
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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